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Proble in logging on to CIT Bank account online

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  • 0 have this problem
  • Last reply by Denys

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I am getting this message when logging on to my CIT Bank account. I updated my Mcafee software yesterday. I had no problem logging in before to this site. Need help:


Secure Connection Failed

The connection to secure.citbank.com was interrupted while the page was loading.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

I am getting this message when logging on to my CIT Bank account. I updated my Mcafee software yesterday. I had no problem logging in before to this site. Need help: Secure Connection Failed The connection to secure.citbank.com was interrupted while the page was loading. The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem. Learn more…

All Replies (1)

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Hello,

We're sorry to hear that the page doesn't work as expected. In order to look for the root cause, please follow the steps below and provide us with more information to troubleshoot your issue.

  1. Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield Fx89ShieldIcon icon at the left of the address bar.
    • If ETP is enabled, try disabling it. Does the problem persist?
  2. If the problem is not fixed, try clearing Firefox cache. Does it help?
  3. If it does not help, also try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website). Does it help?
  4. If it also does not help, try running Firefox in Troubleshoot Mode. Does the problem persist?
  5. Finally, if the problem is still not fixed, try disabling McAfee (and other Internet security software, including firewalls, antivirus programs and anti-spyware programs) and see if it solves the issue.

Looking forward to your update!

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