
unable to retrieve bookmarks
Actually, i don't know when it happened. My browser automatically updated itself and now my bookmarks (very important) are gone and can't get them.
All Replies (1)
Hi Ivan, sorry to hear about this problem. Is your Firefox a completely blank slate - no data, no custom settings, none of your add-ons - or is the problem specific to bookmarks?
Either way, as the first step, I suggest closing out of Firefox and doing a normal Windows shutdown and restart to complete any pending updates and release any file locks.
After that:
In the blank slate scenario, check the first section of the following article: Recover lost or missing Bookmarks (possible other profiles).
Otherwise, could you let us know what you get when you run the "Verify Integrity" diagnosis and repair function. That's here:
Open Firefox's Troubleshooting Information page using any of these methods:
- "3-bar" menu button > Help > More Troubleshooting Information
- (menu bar) Help > More Troubleshooting Information
- type or paste about:support in the address bar and press Enter
Near the bottom, there is a section titled Places Database -- that's the file which stores history and bookmarks. Click the button labeled Verify Integrity. There may be a 10-15 second delay before results appear.
If all is well, the report that appears below the button should start with:
> Task: checkIntegrity + The places.sqlite database is sane + The favicons.sqlite database is sane > Task: invalidateCaches + The caches have been invalidated > Task: checkCoherence + The database is coherent
Does yours say that, or something else? You can select and copy the report, and then paste it into a reply for review and comment.