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unable to retrieve bookmarks

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Actually, i don't know when it happened. My browser automatically updated itself and now my bookmarks (very important) are gone and can't get them.

Actually, i don't know when it happened. My browser automatically updated itself and now my bookmarks (very important) are gone and can't get them.

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Hi Ivan, sorry to hear about this problem. Is your Firefox a completely blank slate - no data, no custom settings, none of your add-ons - or is the problem specific to bookmarks?

Either way, as the first step, I suggest closing out of Firefox and doing a normal Windows shutdown and restart to complete any pending updates and release any file locks.

After that:

In the blank slate scenario, check the first section of the following article: Recover lost or missing Bookmarks (possible other profiles).

Otherwise, could you let us know what you get when you run the "Verify Integrity" diagnosis and repair function. That's here:

Open Firefox's Troubleshooting Information page using any of these methods:

  • "3-bar" menu button > Help > More Troubleshooting Information
  • (menu bar) Help > More Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

Near the bottom, there is a section titled Places Database -- that's the file which stores history and bookmarks. Click the button labeled Verify Integrity. There may be a 10-15 second delay before results appear.

If all is well, the report that appears below the button should start with:

> Task: checkIntegrity
+ The places.sqlite database is sane
+ The favicons.sqlite database is sane
> Task: invalidateCaches
+ The caches have been invalidated
> Task: checkCoherence
+ The database is coherent

Does yours say that, or something else? You can select and copy the report, and then paste it into a reply for review and comment.

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