Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Two-step authorisation

more options

Hi- I'm trying to setup two step in Microsoft Authenticator. I scan in the QR code from the Mozilla settings and that appears to work. However when I copy the generated code from the app and try to enter it back into the settings in my browser it tells me the code is wrong and thus I can't setup two step. I've tried loads of different authenticator apps and none seem to work. Can you help please? Thanks- Adrian.

Hi- I'm trying to setup two step in Microsoft Authenticator. I scan in the QR code from the Mozilla settings and that appears to work. However when I copy the generated code from the app and try to enter it back into the settings in my browser it tells me the code is wrong and thus I can't setup two step. I've tried loads of different authenticator apps and none seem to work. Can you help please? Thanks- Adrian.

Chosen solution

I retried this again and again played around with the time settings on the PC and this time it worked and 2 step is now setup.

Read this answer in context 👍 1

All Replies (2)

more options

I've also checked that the time is the same on the iPhone and the computer.

Helpful?

more options

Chosen Solution

I retried this again and again played around with the time settings on the PC and this time it worked and 2 step is now setup.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.