Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

RootsMagic dot com "Chat" button not showing on browser window

more options
Rootsmagic.com has a "Chat" button on the lower right corner of it's screens. Except I can't see it; Firefox seems to be blocking it. (At least that's what the Rootsmagic tech support people have suggested.) What do you have to say? (See: https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.rootsmagic.com%2Fattachments%2Ftoken%2FbAIpWeRMk3nDQbdivWS3ALYfk%2F%3Fname%3DScreenshot%2B2024-07-29%2B114817.png&data=05%7C02%7C%7C3ebf325e256f401a929f08dcaff7e2b0%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638578726398916673%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=rzVm4N4s9nl4dTAPx19GQYvKL8%2F6BE5QW39Srt0nNLs%3D&reserved=0https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.rootsmagic.com%2Fattachments%2Ftoken%2FbAIpWeRMk3nDQbdivWS3ALYfk%2F%3Fname%3DScreenshot%2B2024-07-29%2B114817.png&data=05%7C02%7C%7C3ebf325e256f401a929f08dcaff7e2b0%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638578726398916673%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=rzVm4N4s9nl4dTAPx19GQYvKL8%2F6BE5QW39Srt0nNLs%3D&reserved=0) Thanks!

All Replies (1)

more options

You should provide steps to replicate. Looks like we have to be signed in and a paying customer to get the chat option. I do see the help option in the bottom left corner. see screenshot

Do you have the same issue with Firefox in Troubleshoot Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.