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Schwab website refuses login

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  • Last reply by Larry Young

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This morning I could not log into the Schwab customer website using current Firefox version 123.0 on Windows 11. Reverting to version 122.0b9 solved the problem. Before the reversion I tried clearing cache, history, passwords, etc, and I tried a full reinstall of version 123.0. What else would prevent a connection to Schwab when other websites worked fine?

This morning I could not log into the Schwab customer website using current Firefox version 123.0 on Windows 11. Reverting to version 122.0b9 solved the problem. Before the reversion I tried clearing cache, history, passwords, etc, and I tried a full reinstall of version 123.0. What else would prevent a connection to Schwab when other websites worked fine?

Chosen solution

My problem has disappeared after twice repeating zeroknight's suggestions with full reboots and profile refreshes, so I am marking this "solved." Thanks again for the help.

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Larry Young said

I tried a full reinstall of version 123.0.

Did you refresh your profile when reinstalling and stay signed out of your sync account? An easy way to test a new profile is to install Developer Edition and see if it happens there.

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Thanks for the quick response. I repeated the reinstall and added the "refresh profile" you suggested. The problem with Schwab login remains.

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Try changing DNS over HTTPS (DoH) to "Off" or "Max Protection" and in Connection Settings change "Use system proxy settings" to "No proxy".

Disable any third-party antivirus or security software, this may require rebooting into Windows Safe Mode (networking enabled).

You can help find the change responsible by running mozregression between version 122 and 123.

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Turning off DNS over HTTPS did not help, but subsequently setting "No proxy" solved the problem. Thank you for your suggestions and your time!! A nice boost to my faith in forums for open-source support! Now I'll try to recover the profile that was messed up when I regressed from V 123.0 to V 122.0b9 ...

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After a shutdown and restart the problem has returned. I confirmed that the recommended changes in settings are in effect. Any idea what I might have inadvertently reconfigured?

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Chosen Solution

My problem has disappeared after twice repeating zeroknight's suggestions with full reboots and profile refreshes, so I am marking this "solved." Thanks again for the help.

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