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cannot launch firefoex browser

  • 3 replies
  • 5 have this problem
  • 16 views
  • Last reply by cor-el

relaxandrefresh
relaxandrefresh

when i click on firefox I get a pop up saying XULrunner error platform version 120.0.1 not compatible with min version => 120.0 max version =<120

when i click on firefox I get a pop up saying XULrunner error platform version 120.0.1 not compatible with min version => 120.0 max version =<120

All Replies (3)

relaxandrefresh
relaxandrefresh Question owner

sorry firefox

relaxandrefresh
relaxandrefresh Question owner

Has anyone launching firefox have this issue

cor-el
cor-el
  • Moderator

An error message like XPCOM missing or about platform version or entry points not found can happen because of a failed Firefox update that left you with a mixture of old and updated files in the Firefox installation folder. This can happen in case security software was keeping a handle of some of the files in the Firefox program folder preventing Firefox from replacing all the files. You need to do a clean reinstall and remove the Firefox program folder to ensure that all files are replaced. You may have to disable security software temporarily in case the problem persists.