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Changing pc's, changed pwd's, now locked out of acct. and can't reset because locked out

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  • Last reply by Dropa

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I've been fighting this for a week now, and dont remeber every detail in exact chronolgical order, and really don't remember the "why's". Butt here goes, got a new pc, while trying to get all accounts moved to new pc, I changed pwd's, I think so I could install a new recovery key. Anyway, signed in with new pc, and phone, went back to the old computer to sync, since all three devices would be under new log in, and tried to sign in, using new password, and it did not work ("wrong password"), confused went to new pc, I was now signed out, and got the "wrong password" error, phone same issue, logged in, now logged out, can't sign in.

I have tried using the old pw, the new pw, but the old key is nowhere to be found, the new key, and everything else I can think of. I had to create a new account to be able to post here, or do anything else, tried to combine the two acct's, got a sign in was successful message, but then immediately said "you don't have permission".

Please tell me I did not lose over 250 bookmarks and passwords, because someone decided it was a good idea to tie all your information to one word and have it deleted if you have a brain fart, or a pc glitch with no hope of recovery. If you need more info please ask, at this point I'll give you my first born son to get back in this account.

I've been fighting this for a week now, and don''t remeber every detail in exact chronolgical order, and really don't remember the "why's". Butt here goes, got a new pc, while trying to get all accounts moved to new pc, I changed pwd's, I think so I could install a new recovery key. Anyway, signed in with new pc, and phone, went back to the old computer to sync, since all three devices would be under new log in, and tried to sign in, using new password, and it did not work ("wrong password"), confused went to new pc, I was now signed out, and got the "wrong password" error, phone same issue, logged in, now logged out, can't sign in. I have tried using the old pw, the new pw, but the old key is nowhere to be found, the new key, and everything else I can think of. I had to create a new account to be able to post here, or do anything else, tried to combine the two acct's, got a sign in was successful message, but then immediately said "you don't have permission". Please tell me I did not lose over 250 bookmarks and passwords, because someone decided it was a good idea to tie all your information to one word and have it deleted if you have a brain fart, or a pc glitch with no hope of recovery. If you need more info please ask, at this point I'll give you my first born son to get back in this account.

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Lost passwords for Firefox Accounts sync is a Lost account since there is no one here that can fix if the password resets fails.