I can't save files in Firefox
Firefox worked perfectly, but since a few days I can't download anything. I'm using Mozilla Firefox snap for Ubuntu 22.04, version 110.0.1 (64 bits) canonical-002 - 1.0 With Chrome everything works perfectly so I assume it's a problem from Firefox.
When I open a PDF, a MP3 or any file, the "save" option doesn't display anything. Usually it opened a dialog where I could choose the folder where I wanted to download the file, but now I have nothing.
I have only 4 extensions: - adblocker ultimate - duckduckgo privacy essentials - vuejs dev tools - zotero connector
I always had them and I never encountered any problem.
Chosen solution
Well, I took the risk and installed a new version without losing anything, not even my session! Here is how I did:
- in Firefox, go to about:profiles and check the 2 folders of your current profile. Save them in another place; - close Firefox and open a terminal to run `sudo snap remove firefox` - create a new file with the command `sudo /etc/apt/preferences.d/mozilla-firefox` - in this file, write this:
Package: * Pin: release o=LP-PPA-mozillateam Pin-Priority: 1001
- run `sudo apt install firefox firefox-locale-fr` ("locale-fr" is if you want Firefox in French, like me); - open Firefox, go to about:preferences and add a new profile; - check the 2 folders which have been created and copy inside the contents of the 2 folders you saved earlier; - relaunch Firefox and voilà!
This solved my problem of not being able to save files.
Many thanks to @jonzn4SUSE and @cor-el for pointing out the problem could come from snap.
PS: may I suggest that in Ubuntu the default Firefox installation shouldn't be with snap?
Read this answer in context 👍 0All Replies (4)
Try Firefox from Mozilla and see if you have the same issue. https://www.mozilla.org/en-US/firefox/all/#product-desktop-release
Also try Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode
Where are you saving those files as the Snap version has limitations when it comes to read/write access permission ?
You can try Firefox from the official Mozilla server if you currently use a version from the repositories of your Linux distribution to see if it behaves differently.
cor-el said
Where are you saving those files as the Snap version has limitations when it comes to read/write access permission ? You can try Firefox from the official Mozilla server if you currently use a version from the repositories of your Linux distribution to see if it behaves differently.
I'd like to try that, actually the snap version is the only I've been suggested when I installed Ubuntu and went to the Fireforw website.
Will I lose my bookmarks, extensions and saved password if I migrate like this?
Chosen Solution
Well, I took the risk and installed a new version without losing anything, not even my session! Here is how I did:
- in Firefox, go to about:profiles and check the 2 folders of your current profile. Save them in another place; - close Firefox and open a terminal to run `sudo snap remove firefox` - create a new file with the command `sudo /etc/apt/preferences.d/mozilla-firefox` - in this file, write this:
Package: * Pin: release o=LP-PPA-mozillateam Pin-Priority: 1001
- run `sudo apt install firefox firefox-locale-fr` ("locale-fr" is if you want Firefox in French, like me); - open Firefox, go to about:preferences and add a new profile; - check the 2 folders which have been created and copy inside the contents of the 2 folders you saved earlier; - relaunch Firefox and voilà!
This solved my problem of not being able to save files.
Many thanks to @jonzn4SUSE and @cor-el for pointing out the problem could come from snap.
PS: may I suggest that in Ubuntu the default Firefox installation shouldn't be with snap?
Modified by DJ Caësar 9114
You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.