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Sound not working

calinrednic
calinrednic
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Hi, It would be of great help to me if you could give me an advice how to fix my Firefox browser in order to be able to use it with sound. It used to work untill a few months ago, but once, with no reason, just stopped playing sounds , no matter if I accessed a news channel, Youtube or other site that uses sounds.. for this purpose I am forced to use Chrome or Microsoft Edge, but I like more Firefox. I mention that I have an i7 laptop with a Windows 10 OS. Thank you.

Hi, It would be of great help to me if you could give me an advice how to fix my Firefox browser in order to be able to use it with sound. It used to work untill a few months ago, but once, with no reason, just stopped playing sounds , no matter if I accessed a news channel, Youtube or other site that uses sounds.. for this purpose I am forced to use Chrome or Microsoft Edge, but I like more Firefox. I mention that I have an i7 laptop with a Windows 10 OS. Thank you.

Chosen solution

What is your sound setup? Laptop or Desktop? Also provide the model info if you didn't build it yourself. I'm on a laptop with a dock and have speakers plugged into the dock. see screenshot

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jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Chosen Solution

What is your sound setup? Laptop or Desktop? Also provide the model info if you didn't build it yourself. I'm on a laptop with a dock and have speakers plugged into the dock. see screenshot

Modified by jonzn4SUSE

calinrednic
calinrednic Question owner
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Hi and thanks for your answer, With the help of the prinscreen you posted I checked the settings menu of my old Acer Aspire 7741G and... surprise (for me): the Firefox App was muted indeed. I never knew that it is possible to do it from there, individually. I still don't remember to have done it intentionally, but it is possible to have done it accidentally when I connected the tv through HDMI. Anyway, I'm happy now and relived that it was fixed and it wasn't something more complicated (like my laptop starting failing, as I was suspecting at one point). I wish you have a very good day and I thank you very much for your help!