Firefox keeps crashing and won't open even after reinstalling windows twice
I am having some issues with Firefox, if you look at the video of how it keeps crashing, I had Windows 11, so I reset the OS clean, the issue still persists, then I put Windows 10 on it, I thought I fixed the issue, but it is still there. If you could help me with this, I would be greatful. Here is the video link: https://youtu.be/crse2BCXBfs
All Replies (3)
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
- In that text field, type %APPDATA% and press Enter. An explorer window should open.
- From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
- Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
- Open the most recent 5 files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
bp-1666025349 That is the only one.
I found the fix to this. It was microsoft family safety blocking Firefox. I went in to the app, removed Firefox from the list, and now it works.