Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can not run Canva - any suggestions how to fix this?

  • 3 replies
  • 0 have this problem
  • 35 views
  • Last reply by IXXIGolfer

more options

I upgraded to Mac Monterey - now I can not access Canva Any suggestions as to why and how to fix??

I upgraded to Mac Monterey - now I can not access Canva Any suggestions as to why and how to fix??

Chosen solution

When I click on www.canva.com - noting happens. Hence why no screen shot! I have laptop running Mojave - this site works on it.

I will try some of your suggestions above and let you know.

Read this answer in context 👍 0

All Replies (3)

more options

I'm assuming that's a website. What is going wrong when you try to run it? For example:

  • There's a specific error message in the page -- could you copy/paste it into a reply?
  • Firefox can't make a secure connection -- could you copy/paste the error code into a reply? Sometimes you need to click an Advanced button to find it.
  • The site behaves like you are not logged in even after you log in.
  • Something else (please describe).

If a site is generally known to work in Firefox, these are standard suggestions to try when it stops working normally:

Double-check content blockers: Firefox's Tracking Protection feature, and extensions that counter ads and tracking, may break websites that embed third party content (meaning, from a secondary server).

(A) The shield icon toward the left end of the address bar usually turns a bit purplish when content is blocked. Click the icon to learn more or make an exception. See: Enhanced Tracking Protection in Firefox for desktop.

(B) Extensions such as Adblock Plus, Blur, Disconnect, DuckDuckGo Privacy Essentials, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix usually provide a toolbar button to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you sometimes need to click the button to see what's going on and test whether you need to make an exception for this site.

Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache (only select Cached web content, don't clear all cookies and site data)

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, click the lock icon at the left end of the address bar. After a moment, a "Clear Cookies and Site Data" button should appear at the bottom. Go ahead and click that. Firefox will ask you to confirm; go ahead and confirm.

Then try reloading the page. Does that help?

Testing in Firefox's Troubleshoot Mode: In this mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is running:

You can restart Firefox in Troubleshoot Mode using either:

  • "3-bar" menu button > Help > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)
  • (menu bar) Help menu > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)

and OK the restart. A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button).

If Firefox is not running:

Hold down the option/Alt key when starting Firefox. (On Windows, hold down the Shift key instead of the option/alt key.) A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button).

Note: Don't use the Refresh without first reviewing this article to understand what will be deleted: Refresh Firefox - reset add-ons and settings.

Any improvement?

Helpful?

more options

Chosen Solution

When I click on www.canva.com - noting happens. Hence why no screen shot! I have laptop running Mojave - this site works on it.

I will try some of your suggestions above and let you know.

Helpful?

more options

jscher2000 - Support Volunteer Your suggestions helped - FIXED! THANK YOU

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.