Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox not working upon opening

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

more options

Hello,

I having been experiencing this problem for sometime now. I open Firefox application and type-in the desired website: there is no feedback, no loading sign, no error report whatsoever. The attached image shows the exact problem. Please help!

Thank you.

Attached screenshots

All Replies (1)

more options

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.