Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Chase.com login problem

  • 7 replies
  • 1 has this problem
  • Last reply by FredMcD

more options

For over two years I've been using Firefox to login to my accounts on Chase.com

About 3-4 weeks ago I suddenly started being unable to login to my accounts as follows:

    open www.chase.com
    click on "Sign in" button
    Firefox goes to https://secure03b.chase.com/web/auth/dashboard#/dashboard/overviewAccounts/overview/index
    page never loads

This page loads properly when using Safari Version 14.0.3

Running Firefox 87.0 (64-bit) under macOS Big Sur Version 11.2.3

What can I do to get the site to work properly in Firefox?

All Replies (7)

more options

Please explain the problem in detail. What happens? What is/are the exact error message(s) ?


Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Helpful?

more options

You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data for that website will be saved once again.

Helpful?

more options

Used forget for all chase.com entries in history - still have the same problem

Helpful?

more options

open www.chase.com

   click on "Sign in" button
   Firefox goes to https://secure03b.chase.com/web/auth/dashboard#/dashboard/overviewAccounts/overview/index
   page never loads

Firefox goes to page and the circle in the center just keeps going around and around.

No error message is displayed.

Restarted in Safe Mode with same results.

Helpful?

more options

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia


If the problem goes away with the computer in Safe Mode, the problem is with one of the other programs on the system.

As a test, disable your protection programs.

Helpful?

more options

Started in Safe Mode and problem is still there

I only have problem on chase.com and not with other secure sites.

Helpful?

more options

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.