Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't change Firefox Account password

more options

Hi, I'm unable to change my Firefox Account password.

I navigate to the Manage Account page, click Change next to Password and enter my old and new password and nothing happens. The page gives no indication that the change has applied and my password remains the same.

I have also tried this in a private window, on Google Chrome and on my phone and the same thing happens.

Hi, I'm unable to change my Firefox Account password. I navigate to the Manage Account page, click Change next to Password and enter my old and new password and nothing happens. The page gives no indication that the change has applied and my password remains the same. I have also tried this in a private window, on Google Chrome and on my phone and the same thing happens.

All Replies (2)

more options

I've also tried starting Firefox in Safe Mode.

more options

I also have a similar question. I enter the correct old password and new passwords but there is always a message which said the old password is incorrect. But it's certainly ture. Because I can use it to sign in.