Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

browser reseting

  • 1 reply
  • 1 has this problem
  • 14 views
  • Last reply by FredMcD

pothastiva
pothastiva

i recently downloaded firefox browser. i have shut down the computer twice since then and both times the browser has reset itself. it acts like i am a new user and my customizations are lost. quite frustrating.

i recently downloaded firefox browser. i have shut down the computer twice since then and both times the browser has reset itself. it acts like i am a new user and my customizations are lost. quite frustrating.

All Replies (1)

FredMcD
FredMcD

Macs: Make sure you install Firefox properly and that you do not run Firefox from within the DMG (Disk Images) file. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac