My computer crashes when I try to upload a picture to ebay listing
bp-142a7886-259c-4733-8865-3af880200918 9/18/20, 9:26 AM View bp-43c1908b-ef7e-4fb7-b622-ba1a80200918 9/18/20, 9:17 AM
These are the crash reports that came up for this morning. It has crashed each time since then. I'm trying to upload pictures from the desktop to ebay listing. Please help, thanks!
All Replies (3)
Product Firefox Release Channel esr Version 78.2.0esr Build ID 20200817153328 (2020-08-17) Buildhub data OS OS X 10.11 OS Version 10.11.6 15G22010
bp-142a7886-259c-4733-8865-3af880200918 bp-43c1908b-ef7e-4fb7-b622-ba1a80200918
Signature: objc_exception_rethrow | -[NSOpenGLLayer drawInOpenGLContext:pixelFormat:forLayerTime:displayTime:]
MOZ_CRASH Reason (Sanitized) : MOZ_CRASH(Unhandled exception)
Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS
This is for Sumo's Related Bugs 1601985 ASSIGNED --- Crash in [@ objc_addExceptionHandler | -[NSOpenGLLayer drawInOpenGLContext:pixelFormat:forLayerTime:displayTime:]]
When the browser crashed, were you working with the Mac file-picker?
You can try to disable hardware acceleration in Firefox.
- Options/Preferences -> General: Performance
remove checkmark: [ ] "Use recommended performance settings"
remove checkmark: [ ] "Use hardware acceleration when available" - https://support.mozilla.org/en-US/kb/performance-settings
Close and restart Firefox after modifying the setting for changes to take effect.
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
- https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
You can check in Font Book for font issues like corrupted and duplicate fonts. You can try to do some maintenance.