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Firefox 74.0 and 73.0 constantly crash and freeze (linked to Windows update 1909?)

  • 5 replies
  • 1 has this problem
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  • Last reply by FredMcD

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Firefox 74.0 keeps crashing and freezing on Windows 10 update 1909. I have uninstalled all extensions, didn't help. I uninstalled Firefox (deleted all files in Program Files, deleted the Mozills folder in Appdata). I tried minimizing ram usage by limiting the number of Firefox processes running from 5 to 2). Didn't help. Firefox also didn't save or send any crash reports, the latest reports were from 17.03.2020.

Okay, I just installed an older version of Firefox, 73.0 and as soon as the browser launched, it froze and crashed. So I think it is safe to say it is caused by the latest Windows update 1909.

Chosen solution

Sat, 28 Mar 2020 20:50:43 GMT bp-1ea798bf-674e-4699-8961-801010200328 Signature: onepin-opensc-pkcs11.dll | SECMOD_UpdateSlotList

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

onepin-opensc-pkcs11.dll = OpenSC Project

IPSEng64.dll = Symantec Intrusion Detection

This is for Sumo's Related Bugs 1560486 UNCONFIRMED --- firefox closes suddenly without crash (Estonian e-Residency: onepin-opensc-pkcs11.dll)

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All Replies (5)

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In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser/explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

The crash report is several pages of data. We need the report numbers to see the whole report.

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

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bp-1ea798bf-674e-4699-8961-801010200328

Thanks for your reply.

After taking a look at the crash report, I see it's got something to do with the Estonian E-Recidency software. I saw many posts about the same issue on Bugzilla. I don't have those plug-ins installed but apparently it still somehow affects the browser. I wonder if uninstalling the software would help...I'll try it right away as I really don't need the software. I'll report back.

Modified by YuCrashFirefox?

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Chosen Solution

Sat, 28 Mar 2020 20:50:43 GMT bp-1ea798bf-674e-4699-8961-801010200328 Signature: onepin-opensc-pkcs11.dll | SECMOD_UpdateSlotList

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

onepin-opensc-pkcs11.dll = OpenSC Project

IPSEng64.dll = Symantec Intrusion Detection

This is for Sumo's Related Bugs 1560486 UNCONFIRMED --- firefox closes suddenly without crash (Estonian e-Residency: onepin-opensc-pkcs11.dll)

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I don't know if it's too early to say (been using FF for 3 hours) but removing the e-Recidency software (onepin-opensc-pkcs11.dll) seems to have solved the problem. Symantec is my Norton Antivirus, but I've got it running and there's no crashes.

Thanks for your help, I'll mark this thread as solved.

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Glad to help. Safe Surfing.

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