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Browser keeps getting hijacked by search.yahoo.com

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This started sometime in early March - maybe after the latest update, but I think it was earlier than that. Ran a full scan with Norton about 3-15-20, restarted, and the problem seemed to be resolved - until today, 3-23-20. It's not happening with Chrome or IE. I'm old and not very computer-savvy (since leaving tech school 20 years ago). Any suggestions? When I Google for a solution, I get suggestions to download free malware software, which I am loath to do. Why won't Norton 360 take care of it and block it from reinstalling when it tries to come in again?

This started sometime in early March - maybe after the latest update, but I think it was earlier than that. Ran a full scan with Norton about 3-15-20, restarted, and the problem seemed to be resolved - until today, 3-23-20. It's not happening with Chrome or IE. I'm old and not very computer-savvy (since leaving tech school 20 years ago). Any suggestions? When I Google for a solution, I get suggestions to download free malware software, which I am loath to do. Why won't Norton 360 take care of it and block it from reinstalling when it tries to come in again?

Chosen solution

Hello twobarnetts,

First, would you please go to the 3-bar menu => Add-ons => Extensions, and if you see anything there that you don't remember installing yourself : remove it.

You need to run multiple malware scans because what one doesn't pick up, the other one might. So, would you please run all scans that are listed in this article :

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware

Also see : https://malwaretips.com/blogs/yahoo-toolbar-removal/

And: https://www.pcrisk.com/removal-guides/8835-search-yahoo-com-redirect

I hope this will help to get rid of the browser hijacker.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:74.0) Gecko/20100101 Firefox/74.0

More Information

McCoy
  • Top 10 Contributor
633 solutions 6053 answers

Chosen Solution

Hello twobarnetts,

First, would you please go to the 3-bar menu => Add-ons => Extensions, and if you see anything there that you don't remember installing yourself : remove it.

You need to run multiple malware scans because what one doesn't pick up, the other one might. So, would you please run all scans that are listed in this article :

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware

Also see : https://malwaretips.com/blogs/yahoo-toolbar-removal/

And: https://www.pcrisk.com/removal-guides/8835-search-yahoo-com-redirect

I hope this will help to get rid of the browser hijacker.

Hello twobarnetts, First, would you please go to the 3-bar menu => Add-ons => Extensions, and if you see anything there that you don't remember installing yourself : remove it. You need to run multiple malware scans because what one doesn't pick up, the other one might. So, would you please run all scans that are listed in this article : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware Also see : https://malwaretips.com/blogs/yahoo-toolbar-removal/ And: https://www.pcrisk.com/removal-guides/8835-search-yahoo-com-redirect I hope this will help to get rid of the browser hijacker.
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Question owner

Under the Extensions tab, there was something called Fileconvertor (yes, spelled like that) which purported to change Doc files to PDFs. But I also had Adobe's version of such a program installed. Still, I would have assumed I had installed Filecovertor if I had not been able to see in its description that it redirected searches to search.yahoo.com.

Removed it and all seems well now. Thank you so much.

Under the Extensions tab, there was something called Fileconvertor (yes, spelled like that) which purported to change Doc files to PDFs. But I also had Adobe's version of such a program installed. Still, I would have assumed I had installed Filecovertor if I had not been able to see in its description that it redirected searches to search.yahoo.com. Removed it and all seems well now. Thank you so much.
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McCoy
  • Top 10 Contributor
633 solutions 6053 answers

I'm glad that you got rid of that nuisance - well done !

I'm glad that you got rid of that nuisance - well done !
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