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Website chat boxes fail to load after Firefox 72.0.1 update.

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  • Last reply by McCoy

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After updating to Firefox 72.0.1, website chat boxes fail to load on blogspot.com. I've tried everything I can think of to solve problem, but nothing works. Any ideas?

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gerparker52 said

After updating to Firefox 72.0.1, website chat boxes fail to load on blogspot.com. I've tried everything I can think of to solve problem, but nothing works. Any ideas?

Hello gerparker52,

There is one thing that you haven't done: click on the shield icon (next to the padlock) and turn off Enhanced Tracking Protection and then refresh the page.

I just did it and chat loaded immediately after that.

(I also clicked on the Flash icon and allowed Flash, but I don't think that's necessary to use chat).

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gerparker52 said

After updating to Firefox 72.0.1, website chat boxes fail to load on blogspot.com. I've tried everything I can think of to solve problem, but nothing works. Any ideas?

Hello gerparker52,

There is one thing that you haven't done: click on the shield icon (next to the padlock) and turn off Enhanced Tracking Protection and then refresh the page.

I just did it and chat loaded immediately after that.

(I also clicked on the Flash icon and allowed Flash, but I don't think that's necessary to use chat).

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McCoy,

Thank you, thank you, thank you! Yes, that did the trick! I appreciate your help! You rock!

gerparker52

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gerparker52 said

McCoy, Thank you, thank you, thank you! Yes, that did the trick! I appreciate your help! You rock!

I'm glad you got it to work !

You inadvertently marked your own post as Chosen Solution instead of mine; you can rectify it by clicking on the "Undo" button and then mark my post by clicking on the "Solved the problem" button.

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