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Cannot print from Firefox. Have tried everything in this forum. Error "An error occurred while printing".

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I have literally tried everything that I've found about printing issues on this forum and even spoken to your team on Twitter. I don't know what to do. I would rather use Firefox over Chrome, but I don't have a choice. Is there anyone that can help??

I have literally tried everything that I've found about printing issues on this forum and even spoken to your team on Twitter. I don't know what to do. I would rather use Firefox over Chrome, but I don't have a choice. Is there anyone that can help??
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

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WestEnd
  • Top 25 Contributor
61 solutions 5308 answers

Helpful Reply

So where are you printing from a site or link? Without anyone here knowing where your printing from that would make it hard to diagnosis the problem area.

So where are you printing from a site or link? Without anyone here knowing where your printing from that would make it hard to diagnosis the problem area.
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Question owner

From a site.

From a site.
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I have tried every single thing here: https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox

I still get the error with header "Print Preview Error" that says "An error occurred while printing."

I have tried every single thing here: https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox I still get the error with header "Print Preview Error" that says "An error occurred while printing."
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klakhiani 0 solutions 2 answers

I got the same error message when I attempt to print a document from an email to the Microsoft Print to PDF driver. The error message is "An error occurred while printing". I use the Quantum 67.0.3 (32bit) on Windows 10 PC. I did uninstall and reinstall the software (as Administrator). This did not solve the problem. The problem was solved. When I launch Firefox from the shortcut (the default desktop shortcut created after the program install for all users) the Print job to the PDF driver works fine. When I launch Firefox from my own shortcut it does not work, and, the print job remains in the print queue in the spooler.

I also tried to change the directory to the software install folder and launch the browser from that folder. Still the print job did not print. Only when I launch from the default desktop shortcut the print job works.

I got the same error message when I attempt to print a document from an email to the Microsoft Print to PDF driver. The error message is "An error occurred while printing". I use the Quantum 67.0.3 (32bit) on Windows 10 PC. I did uninstall and reinstall the software (as Administrator). This did not solve the problem. The problem was solved. When I launch Firefox from the shortcut (the default desktop shortcut created after the program install for all users) the Print job to the PDF driver works fine. When I launch Firefox from my own shortcut it does not work, and, the print job remains in the print queue in the spooler. I also tried to change the directory to the software install folder and launch the browser from that folder. Still the print job did not print. Only when I launch from the default desktop shortcut the print job works.
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Michael 0 solutions 2 answers

I don't understand changing the profile. I did reset the profile.

I don't understand changing the profile. I did reset the profile.
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klakhiani 0 solutions 2 answers

On this link Reset all firefox printer settings You will find your profile folder. In the folder there is a pref.js file. There are instructions on how to reset all printer settings by making changes to the pref.js file. Did you do all of this ? The solution I posted is different. Because changing the printer settings and doing a profile reset did not help.

On this link [https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox Reset all firefox printer settings] You will find your profile folder. In the folder there is a pref.js file. There are instructions on how to reset all printer settings by making changes to the pref.js file. Did you do all of this ? The solution I posted is different. Because changing the printer settings and doing a profile reset did not help.
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Michael 0 solutions 2 answers

I used Control Panel and uninstalled Firefox from there. The I down loaded and reinstalled Firefox and now I can print. When I uninstalled Firefox using its own tools that didn't solve the issue. But now I'm good.

I used Control Panel and uninstalled Firefox from there. The I down loaded and reinstalled Firefox and now I can print. When I uninstalled Firefox using its own tools that didn't solve the issue. But now I'm good.
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