Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

White bar on bottom of page

  • 3 replies
  • 1 has this problem
  • 16 views
  • Last reply by cor-el

bcaulkins
bcaulkins
more options

There is a white bar that shows up on every page when the window is maximize (Not F11). Does not show if window is not taking up full screen. Disabled all add ons. No change Started in Safe Mode. No change. Reinstalled software. No change. Completely deleted software and reinstalled it. No change.

There is a white bar that shows up on every page when the window is maximize (Not F11). Does not show if window is not taking up full screen. Disabled all add ons. No change Started in Safe Mode. No change. Reinstalled software. No change. Completely deleted software and reinstalled it. No change.

All Replies (3)

FredMcD
FredMcD
more options

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

bcaulkins
bcaulkins Question owner
more options

attached

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to rename/remove xulstore.json and if present delete localstore.rdf in the Firefox profile folder with Firefox closed.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.