Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Changed email/user name, now I can't log in to firefox account

  • 3 replies
  • 1 has this problem
  • Last reply by cor-el

more options

I tried to change my user name/email address from yahoo to gmail and now I can/t log in

All Replies (3)

more options

Getting message: "Primary email account required for sign in"

more options

I hope I got your intent correct - adding a secondary email address.

You need to use the primary email account to authenticate the addition of a secondary email address for a Firefox Account. Once that is done you can use the secondary email address to log in to your Firefox Account; IOW, "change the email address for your Firefox Account".

more options

See also:

The System Details list shows you run an older Firefox version that is no longer supported with security updates.

Please update to the current Firefox 60.0.1 release.