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Updated Windows and now Firefox won't play any audio/sound, I've gone through all troubleshooting and even installed/re-installed firefox Firefox

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  • Last reply by Rukiri

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Just updated windows 10 (version 17063.1000) and now firefox Firefox does not play any audio, I have tried clearing cache, I have gone through troubleshooting but I can not get any sound to actually play. And yes, I have checked to see if firefox was muted.

Just updated windows 10 (version 17063.1000) and now firefox Firefox does not play any audio, I have tried clearing cache, I have gone through troubleshooting but I can not get any sound to actually play. And yes, I have checked to see if firefox was muted.

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Since done the reinstall stuff might as well : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 57.0.2 with a Full Version Installer

If still issues : Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem. Never work with original files.

Please let us know if this solved your issue or if need further assistance.

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That is a known problem caused by a Windows 10 update that breaks playing sound in Firefox.

  • bug 1426719 - Latest insider build of Windows 10 (17063) breaks sound playback completely

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
)

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cor-el said

That is a known problem caused by a Windows 10 update that breaks playing sound in Firefox.
  • bug 1426719 - Latest insider build of Windows 10 (17063) breaks sound playback completely
(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
)

Thanks, looks like there is nothing I can do for now, will just use edge "for YouTube" until this is fixed.