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Firefox won't quit and stops restart.....how to fix this?

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  • 1 has this problem
  • 20 views
  • Last reply by FredMcD

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I have a mac and sometimes when I quit Firefox it doesn't quit. It won't force quit either. I can't get rid of it and it means that I cannot restart of shutdown my computer. I have to force is to shutdown.

I have tried using terminal with sudo killall launchservicesd and sudo killall Dock but this doesn't seem to work all the time.

Is anyone else having this problem and if so what can I do to fix it. I am just about to trying refreshing my Firefox as per the instructions on here. Safari is so boring so I hope someone can help as Firefox is the best.

I have a mac and sometimes when I quit Firefox it doesn't quit. It won't force quit either. I can't get rid of it and it means that I cannot restart of shutdown my computer. I have to force is to shutdown. I have tried using terminal with sudo killall launchservicesd and sudo killall Dock but this doesn't seem to work all the time. Is anyone else having this problem and if so what can I do to fix it. I am just about to trying refreshing my Firefox as per the instructions on here. Safari is so boring so I hope someone can help as Firefox is the best.

All Replies (2)

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Hi

I recommend that you try a refresh of Firefox as that can fix many issues. If it does not work, please come back here and we can look into a different solution for you.

You can read more about how to do this here.

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After the above,

Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link} Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder.
https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory.

Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder if there is one.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done.


If there is a problem, start your Computer in safe mode and try again.

Starting The Computer In Safe Mode;
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