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Firefox crashes

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  • 3 have this problem
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  • Last reply by philipp

frachiar
frachiar
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non parte più!! :-( ho controllato i virus, ho disinstallato, ho usato ccleaner, ho installato di nuovo... non vuole partire, mi dice sempre che "ha riscontrato un problema inatteso e si è chiuso". Identificativo crash: bp-f693e752-b357-4529-bd6d-533082160913

AdapterDeviceID: 0x0221 AdapterDriverVersion: 6.14.13.783 AdapterSubsysID: 00000000 AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:43.0.1 AvailablePageFile: 1432109056 AvailablePhysicalMemory: 423014400 AvailableVirtualMemory: 1920569344 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 68485120 BreakpadReserveSize: 67108864 BuildID: 20151216175450 CrashTime: 1473793127 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 GraphicsCriticalError: |[0][GFX1-]: D3D11 layers disabled due to a prior crash. InstallTime: 1473768263 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0221, AdapterSubsysID: 00000000, AdapterDriverVersion: 6.14.13.783

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 341 StartupTime: 1473793126 SystemMemoryUsePercentage: 60 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20151216175450","version":"43.0.1","vendor":"Mozilla","platformVersion":"43.0.1","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":1023,"virtualMaxMB":2048,"isWow64":false,"cpu":{"count":2,"cores":1,"vendor":"GenuineIntel","family":15,"model":4,"stepping":3,"l2cacheKB":2048,"l3cacheKB":null,"speedMHz":2992,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3"]},"os":{"name":"Windows_NT","version":"5.1","servicePackMajor":3,"servicePackMinor":0,"installYear":2013,"locale":"it-IT"},"hdd":{"profile":{"model":"Maxtor 6V160E0","revision":"VA111630"},"binary":{"model":"Maxtor 6V160E0","revision":"VA111630"},"system":{"model":"Maxtor 6V160E0","revision":"VA111630"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"NVIDIA GeForce 6200 ","vendorID":"0x10de","deviceID":"0x0221","subsysID":"00000000","RAM":null,"driver":"nv4_disp","driverVersion":"6.14.13.783","driverDate":"1-31-2013","GPUActive":true}],"monitors":[{"screenWidth":1360,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"blocked"},"d2d":{"status":"unavailable","version":"1.0"}}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"it","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{}},"profile":{}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 2580873216 TotalPhysicalMemory: 1072410624 TotalVirtualMemory: 2147352576 URL: Vendor: Mozilla Version: 43.0.1 useragent_locale: it

Questa segnalazione contiene anche informazioni relative allo stato dell’applicazione al momento del blocco.

non parte più!! :-( ho controllato i virus, ho disinstallato, ho usato ccleaner, ho installato di nuovo... non vuole partire, mi dice sempre che "ha riscontrato un problema inatteso e si è chiuso". Identificativo crash: bp-f693e752-b357-4529-bd6d-533082160913 AdapterDeviceID: 0x0221 AdapterDriverVersion: 6.14.13.783 AdapterSubsysID: 00000000 AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:43.0.1 AvailablePageFile: 1432109056 AvailablePhysicalMemory: 423014400 AvailableVirtualMemory: 1920569344 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 68485120 BreakpadReserveSize: 67108864 BuildID: 20151216175450 CrashTime: 1473793127 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 GraphicsCriticalError: |[0][GFX1-]: D3D11 layers disabled due to a prior crash. InstallTime: 1473768263 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0221, AdapterSubsysID: 00000000, AdapterDriverVersion: 6.14.13.783 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 341 StartupTime: 1473793126 SystemMemoryUsePercentage: 60 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20151216175450","version":"43.0.1","vendor":"Mozilla","platformVersion":"43.0.1","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":1023,"virtualMaxMB":2048,"isWow64":false,"cpu":{"count":2,"cores":1,"vendor":"GenuineIntel","family":15,"model":4,"stepping":3,"l2cacheKB":2048,"l3cacheKB":null,"speedMHz":2992,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3"]},"os":{"name":"Windows_NT","version":"5.1","servicePackMajor":3,"servicePackMinor":0,"installYear":2013,"locale":"it-IT"},"hdd":{"profile":{"model":"Maxtor 6V160E0","revision":"VA111630"},"binary":{"model":"Maxtor 6V160E0","revision":"VA111630"},"system":{"model":"Maxtor 6V160E0","revision":"VA111630"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"NVIDIA GeForce 6200 ","vendorID":"0x10de","deviceID":"0x0221","subsysID":"00000000","RAM":null,"driver":"nv4_disp","driverVersion":"6.14.13.783","driverDate":"1-31-2013","GPUActive":true}],"monitors":[{"screenWidth":1360,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"blocked"},"d2d":{"status":"unavailable","version":"1.0"}}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"it","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{}},"profile":{}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 2580873216 TotalPhysicalMemory: 1072410624 TotalVirtualMemory: 2147352576 URL: Vendor: Mozilla Version: 43.0.1 useragent_locale: it Questa segnalazione contiene anche informazioni relative allo stato dell’applicazione al momento del blocco.

Chosen solution

hi frachiar, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox (italian) from https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=it

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philipp
philipp
  • Moderator
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Chosen Solution

hi frachiar, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox (italian) from https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=it