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Hi, Since yesterday (August 19, 2016) Netflix stop working and I get a message at the top of the page saying "Firefox is installing components needed to play audio or video, please try again later". I just called Netflix support and they say that recently they stop using Silverlight and moved to HTML5, they advised me to update Firefox to the latest version, I was running on 47.0.1 but now after installing the update I'm running on 48.0.1 but still get the same error message. I can watch Netflix with Internet Explorer but not with Firefox anymore! For years was working fine I am wondering what's going on, can you help?
If you already have Firefox set to update automatically, then the problem could be that your security software is intercepting the HTTPS request to download the needed components from Mozilla's servers, as reported in this bug report:
What security software are you using? You can try to disable the interception of secure connections in your security software settings, as explained in the "Antivirus products" section this article: How to troubleshoot security error codes on secure websitesRead this answer in context 👍 1
All Replies (20)
Update your Flash Player Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).
Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.
Flash Player Version: 22.214.171.124 Flash Player (Linux) Version 126.96.36.1992
https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download.
https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download.
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
I just updated Flash Player still didn't work. Attached is the error message I get.
Did you check the fix-common-audio-and-video-issues link?
Yes I did but I can't find any issue or what could be missing. By the way, I am running on Windows 7 professional, 64 bit, up to date with the important updates installed.
Modified by Adrianva
I've called for more help. Good luck.
i have the same issue i cant get netflix to work i am running windows 10 how do i fix this
I couldn't fix the issue, So I am using Internet Explorer instead of Firefox to watch Netflix!
Modified by Adrianva
i couldnt either so i am using the avast safe browser to watch netflix
hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...
Sorry I do not use Netflix, and do not intend trying, however please note that You Tube has been using HTML5 for a while now. The first post by Adrianva is explaining that Netflix now uses HTML5 so it strikes me it may be worth trying YouTube to see if you can see their HTML5 videos and also trying their test page
You should mainly see blue boxes with ticks on that test page. The YouTube test page has support links. If you can get the YouTube video clips to work there is a good chance you will be able to get Netflix to work.
Application Basics Name Firefox Version 48.0.2 Build ID 20160823121617 Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; WOW64; rv:48.0) Gecko/20100101 Firefox/48.0 OS Windows_NT 10.0 x86 Profile Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Registered Service Workers about:serviceworkers Multiprocess Windows 0/1 (Disabled) Safe Mode false Profiles about:profiles Crash Reports for the Last 3 Days Report ID Submitted
that is the information from the troubleshooting page on firefox in reference to youtube, i can watch videos on all sites except netflix. i can see the videos on youtube, hulu ...though on hulu i still get that message but the videos work i just cant watch netflix thats all but i could watch it before the firefox update
thanks, do you get the "Firefox is installing components needed to play audio or video, please try again later" infobar as well? if so, can you check in the firefox menu ≡ > addons > plugins panel that the two entries primetime & widevine content decryption modules are both listed there & shown as enabled? Watch DRM content on Firefox
its says they are always active but will install shortly
any difference after you refresh the browser? (normally it should take around 1 minute for the missing plugins necessary for drm playback to be downloaded and installed then)
edit: forgot to provide the link - Refresh Firefox - reset add-ons and settings
Modified by philipp
Did you clear cookies for Netflix as described here? (Click "Troubleshoot your browser")
Make sure to read and check the other steps described there as well (and please report back if you did). You may need to check the Play DRM content checkbox in the Firefox preferences as well.
Modified by Tonnes
i reinstalled the browser same message an the drm box is checked the addons have a yellow message under audio, etc saying it will be installed shortly but when is shortly since its been over a week
please refresh & don't reinstall - those work differently...
ok i will an thanks