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Cannot access IMDb with Firefox

  • 1 reply
  • 3 have this problem
  • 24 views
  • Last reply by guigs

The Missing Patient
The Missing Patient
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I've tried everything. I've changed settings to No Proxy, I've deleted cookies, I've reset all my settings and there's been a Firefox update since the problem began. Since November I've only been able to access IMDb at random and since the last Firefox update, it has gotten worse. It used to be 50/50 whether the page would load or I'd get a "The Connection Has Been Reset" but now it's all the time.

I've tried everything. I've changed settings to No Proxy, I've deleted cookies, I've reset all my settings and there's been a Firefox update since the problem began. Since November I've only been able to access IMDb at random and since the last Firefox update, it has gotten worse. It used to be 50/50 whether the page would load or I'd get a "The Connection Has Been Reset" but now it's all the time.

All Replies (1)

guigs
guigs
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.