Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

white strip across top

  • 4 replies
  • 2 have this problem
  • 70 views
  • Last reply by natas666

daynax
daynax
more options

There is a white stripe about 1.5 cm thick all the way across the top of the browser window. I cannot see the menu or navigation window, or the search bar.

I am currently using windows 10 and i have tried to uninstall and then reinstall with obviously no success

I have attached a screen shot of the Browser with the strip going across

There is a white stripe about 1.5 cm thick all the way across the top of the browser window. I cannot see the menu or navigation window, or the search bar. I am currently using windows 10 and i have tried to uninstall and then reinstall with obviously no success I have attached a screen shot of the Browser with the strip going across

Chosen solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Try to rename (or delete) the xulstore.json file in the Firefox profile folder.

You can use this button to go to the current Firefox profile folder:

Read this answer in context 👍 1

All Replies (4)

FredMcD
FredMcD
more options

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Try to rename (or delete) the xulstore.json file in the Firefox profile folder.

You can use this button to go to the current Firefox profile folder:

daynax
daynax Question owner
more options

FredMcD said

Hello, In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem? Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem. Thank you!

Thank you this seems to have worked.

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Try to rename (or delete) the xulstore.json file in the Firefox profile folder.

You can use this button to go to the current Firefox profile folder:

natas666
natas666
more options

I had a similar problem but I rebooted my computer...  :)

Modified by natas666