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My AOL Toolbar disappeared recently but it is still showing that it is installed, why?

  • 5 replies
  • 2 have this problem
  • 17 views
  • Last reply by FredMcD

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See the question!

All Replies (5)

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Make sure that it is enabled.

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

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It has always been ENABLED and still is!

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FredMcD said

Type about:support in the address bar and . . . . . .
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Application Basics


Name: Firefox Version: 42.0 Build ID: 20151029151421 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Ads Removal Version: 1.0.0 Enabled: true ID: adremoveext@adremoveext.net

Name: Advanced SystemCare Surfing Protection Version: 2.0 Enabled: true ID: iobitascsurfingprotection@iobit.com

Name: AOL Toolbar Canada Version: 6.26.32 Enabled: true ID: {93866fde-292e-4a56-a681-fb4bc7bf5c0e}

Name: Facebook Disconnect Version: 2.1.3.1-signed Enabled: true ID: facebook@disconnect.me

Name: LastPass Version: 3.2.21 Enabled: true ID: support@lastpass.com

Name: Logitech SetPoint Version: 6.5 Enabled: true ID: {F003DA68-8256-4b37-A6C4-350FA04494DF}

Name: McAfee SiteAdvisor Version: 3.7.1 Enabled: true ID: {4ED1F68A-5463-4931-9384-8FFF5ED91D92}

Name: Skype Click to Call Version: 7.5.0.9082 Enabled: true ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}

Name: Social Fixer Version: 12.0 Enabled: true ID: socialfixer@mattkruse.com

Name: SSL Version Control Version: 0.4.1-signed Enabled: true ID: jid1-ZM3BerwS6FsQAg@jetpack

Name: Toolbar Buttons Version: 1.1.1-signed Enabled: true ID: {03B08592-E5B4-45ff-A0BE-C1D975458688}

Name: TrafficLight Version: 0.2.23.1-signed Enabled: true ID: trafficlight@bitdefender.com

Name: WBE Paste Version: 1.3 Enabled: true ID: wbepaste@starfield

Name: Webroot Filtering Extension Version: 1.2.0.19 Enabled: true ID: webrootsecure@webroot.com

Name: Webroot Password Manager Version: 3.1.1 Enabled: true ID: {8ac62a8b-8b3f-43ba-9b1a-90c299b9dfda}

Name: YouTube™ Flash® Player Version: 1.4.0 Enabled: true ID: jid1-HAV2inXAnQPIeA@jetpack

Graphics


Adapter Description: Intel(R) HD Graphics Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x0f31 Direct2D Enabled: true DirectWrite Enabled: true (10.0.10240.16430) Driver Date: 8-17-2015 Driver Version: 10.18.10.4276 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 085e1025 Supports Hardware H264 Decoding: true Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


accessibility.typeaheadfind: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.cache.memory.capacity: 65536 browser.display.show_image_placeholders: true browser.download.folderList: 0 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.search.suggest.enabled: false browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20151029151421 browser.startup.homepage: http://ca.my.msn.com/?lang=en-ca browser.startup.homepage_override.buildID: 20151029151421 browser.startup.homepage_override.mstone: 42.0 browser.tabs.loadInBackground: false browser.urlbar.autocomplete.enabled: true dom.apps.reset-permissions: true dom.disable_open_during_load: false dom.ipc.plugins.flash.disable-protected-mode: true dom.mozApps.used: true extensions.lastAppVersion: 42.0 font.internaluseonly.changed: true gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x0f31 gfx.driver-init.driverVersion: 10.18.10.4276 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 keyword.URL: http://ca.search.yahoo.com/search?fr=mcafee&type=A111CA1056&p= media.gmp-eme-adobe.abi: x86-msvc media.gmp-eme-adobe.lastUpdate: 1446854591 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.lastUpdate: 1431604644 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20151029151421 media.gmp-manager.lastCheck: 1447426155 media.hardware-video-decoding.failed: false network.auth.allow-subresource-auth: 2 network.cookie.prefsMigrated: true network.http.max-connections: 48 network.http.max-connections-per-server: 16 network.http.max-persistent-connections-per-proxy: 16 network.http.max-persistent-connections-per-server: 8 network.http.pipelining.maxrequests: 8 network.http.request.max-start-delay: 0 network.predictor.cleaned-up: true network.protocol-handler.warn-external.dnupdate: false places.database.lastMaintenance: 1446985973 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.expose_full_path: true plugin.importedState: true plugin.state.np_wtapp: 0 plugin.state.npctrl: 2 plugin.state.npdeployjava: 0 plugin.state.npgoogletalk: 2 plugin.state.npgoogleupdate: 2 plugin.state.npmcsnffpl: 2 plugin.state.npo1d: 2 plugin.state.npoff: 2 plugin.state.nppdf: 2 plugin.state.npvlc: 2 plugin.state.npwbe: 2 plugin.state.npwebsllauncher: 2 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_bgcolor: false print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_bgimages: false print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_colorspace: x86) print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_command: 6) print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_downloadfonts: false print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_duplex: 1515870810 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_edge_bottom: 0 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_edge_left: 0 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_edge_right: 0 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_edge_top: 0 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_evenpages: true print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_footercenter: gram Files (x86) print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_footerleft: &PT print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_footerright: &D print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_headercenter: am Files (x86) print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_headerleft: &T print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_headerright: &U print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_in_color: true print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_margin_bottom: 0.5 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_margin_left: 0.5 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_margin_right: 0.5 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_margin_top: 0.5 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_oddpages: true print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_orientation: 0 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_page_delay: 50 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_paper_data: 1 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_paper_height: 11.00 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_paper_name: Files (x86) print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_paper_size_type: 0 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_paper_size_unit: 0 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_paper_width: 8.50 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_plex_name: iles (x86) print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_resolution: 1515870810 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_resolution_name: es (x86) print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_reversed: false print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_scaling: 1.00 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_shrink_to_fit: true print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_to_file: false print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_unwriteable_margin_bottom: 0 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_unwriteable_margin_left: 0 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_unwriteable_margin_right: 0 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_unwriteable_margin_top: 0 print.printer_Fax_-_HP_Officejet_6500_E710n-z.print_bgcolor: false print.printer_Fax_-_HP_Officejet_6500_E710n-z.print_bgimages: false print.printer_Fax_-_HP_Officejet_6500_E710n-z.print_colorspace: 6) print.printer_Fax_-_HP_Officejet_6500_E710n-z.print_command: x86) print.printer_Fax_-_HP_Officejet_6500_E710n-z.print_downloadfonts: false print.printer_Fax_-_HP_Officejet_6500_E710n-z.print_duplex: 1515870810 print.printer_Fax_-_HP_Officejet_6500_E710n-z.print_edge_bottom: 0 print.printer_Fax_-_HP_Officejet_6500_E710n-z.print_edge_left: 0 print.printer_Fax_-_HP_Officejet_6500_E710n-z.print_edge_right: 0 print.printer_Fax_-_HP_Officejet_6500_E710n-z.print_edge_top: 0 print.printer_Fax_-_HP_Officejet_6500_E710n-z.print_evenpages: true print.printer_Fax_-_HP_Officejet_6500_E710n-z.print_footercenter: (x86) print.printer_Fax_-_HP_Officejet_6500_E710n-z.print_footerleft: &PT print.printer_Fax_-_HP_Officejet_6500_E710n-z.print_footerright: &D print.printer_Fax_-_HP_Officejet_6500_E710n-z.print_headercenter: 6) print.printer_Fax_-_HP_Officejet_6500_E710n-z.print_headerleft: &T print.printer_Fax_-_HP_Officejet_6500_E710n-z.print_headerright: &U

more options

Open the Add-ons Manager. Disable all other toolbars. Then re-start.

Issues have been previously linked to the McAfee Site Advisor extension. Try to disable it and see if the problem persists.

http://service.mcafee.com/faqdocument.aspx?id=TS100162 How to uninstall SiteAdvisor

To disable it: Type "about:addons" in the Location bar Find the extension and click on its "Disable" button


If the problem is still there, continue disabling things (re-start after) until the problem is gone.