Make sure that it is enabled.

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

It has always been ENABLED and still is!

FredMcD said

Type about:support in the address bar and . . . . . .

Application Basics

Name: Firefox Version: 42.0 Build ID: 20151029151421 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false

Crash Reports for the Last 3 Days

All Crash Reports

Extensions

Name: Ads Removal Version: 1.0.0 Enabled: true ID: adremoveext@adremoveext.net

Name: Advanced SystemCare Surfing Protection Version: 2.0 Enabled: true ID: iobitascsurfingprotection@iobit.com

Name: AOL Toolbar Canada Version: 6.26.32 Enabled: true ID: {93866fde-292e-4a56-a681-fb4bc7bf5c0e}

Name: Facebook Disconnect Version: 2.1.3.1-signed Enabled: true ID: facebook@disconnect.me

Name: LastPass Version: 3.2.21 Enabled: true ID: support@lastpass.com

Name: Logitech SetPoint Version: 6.5 Enabled: true ID: {F003DA68-8256-4b37-A6C4-350FA04494DF}

Name: McAfee SiteAdvisor Version: 3.7.1 Enabled: true ID: {4ED1F68A-5463-4931-9384-8FFF5ED91D92}

Name: Skype Click to Call Version: 7.5.0.9082 Enabled: true ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}

Name: Social Fixer Version: 12.0 Enabled: true ID: socialfixer@mattkruse.com

Name: SSL Version Control Version: 0.4.1-signed Enabled: true ID: jid1-ZM3BerwS6FsQAg@jetpack

Name: Toolbar Buttons Version: 1.1.1-signed Enabled: true ID: {03B08592-E5B4-45ff-A0BE-C1D975458688}

Name: TrafficLight Version: 0.2.23.1-signed Enabled: true ID: trafficlight@bitdefender.com

Name: WBE Paste Version: 1.3 Enabled: true ID: wbepaste@starfield

Name: Webroot Filtering Extension Version: 1.2.0.19 Enabled: true ID: webrootsecure@webroot.com

Name: Webroot Password Manager Version: 3.1.1 Enabled: true ID: {8ac62a8b-8b3f-43ba-9b1a-90c299b9dfda}

Name: YouTube™ Flash® Player Version: 1.4.0 Enabled: true ID: jid1-HAV2inXAnQPIeA@jetpack

Graphics

Adapter Description: Intel(R) HD Graphics Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x0f31 Direct2D Enabled: true DirectWrite Enabled: true (10.0.10240.16430) Driver Date: 8-17-2015 Driver Version: 10.18.10.4276 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 085e1025 Supports Hardware H264 Decoding: true Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

accessibility.typeaheadfind: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.cache.memory.capacity: 65536 browser.display.show_image_placeholders: true browser.download.folderList: 0 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.search.suggest.enabled: false browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20151029151421 browser.startup.homepage: http://ca.my.msn.com/?lang=en-ca browser.startup.homepage_override.buildID: 20151029151421 browser.startup.homepage_override.mstone: 42.0 browser.tabs.loadInBackground: false browser.urlbar.autocomplete.enabled: true dom.apps.reset-permissions: true dom.disable_open_during_load: false dom.ipc.plugins.flash.disable-protected-mode: true dom.mozApps.used: true extensions.lastAppVersion: 42.0 font.internaluseonly.changed: true gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x0f31 gfx.driver-init.driverVersion: 10.18.10.4276 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 keyword.URL: http://ca.search.yahoo.com/search?fr=mcafee&type=A111CA1056&p= media.gmp-eme-adobe.abi: x86-msvc media.gmp-eme-adobe.lastUpdate: 1446854591 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.lastUpdate: 1431604644 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20151029151421 media.gmp-manager.lastCheck: 1447426155 media.hardware-video-decoding.failed: false network.auth.allow-subresource-auth: 2 network.cookie.prefsMigrated: true network.http.max-connections: 48 network.http.max-connections-per-server: 16 network.http.max-persistent-connections-per-proxy: 16 network.http.max-persistent-connections-per-server: 8 network.http.pipelining.maxrequests: 8 network.http.request.max-start-delay: 0 network.predictor.cleaned-up: true network.protocol-handler.warn-external.dnupdate: false places.database.lastMaintenance: 1446985973 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.expose_full_path: true plugin.importedState: true plugin.state.np_wtapp: 0 plugin.state.npctrl: 2 plugin.state.npdeployjava: 0 plugin.state.npgoogletalk: 2 plugin.state.npgoogleupdate: 2 plugin.state.npmcsnffpl: 2 plugin.state.npo1d: 2 plugin.state.npoff: 2 plugin.state.nppdf: 2 plugin.state.npvlc: 2 plugin.state.npwbe: 2 plugin.state.npwebsllauncher: 2 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_bgcolor: false print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_bgimages: false print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_colorspace: x86) print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_command: 6) print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_downloadfonts: false print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_duplex: 1515870810 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_edge_bottom: 0 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_edge_left: 0 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_edge_right: 0 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_edge_top: 0 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_evenpages: true print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_footercenter: gram Files (x86) print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_footerleft: &PT print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_footerright: &D print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_headercenter: am Files (x86) print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_headerleft: &T print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_headerright: &U print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_in_color: true print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_margin_bottom: 0.5 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_margin_left: 0.5 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_margin_right: 0.5 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_margin_top: 0.5 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_oddpages: true print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_orientation: 0 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_page_delay: 50 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_paper_data: 1 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_paper_height: 11.00 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_paper_name: Files (x86) print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_paper_size_type: 0 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_paper_size_unit: 0 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_paper_width: 8.50 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_plex_name: iles (x86) print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_resolution: 1515870810 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_resolution_name: es (x86) print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_reversed: false print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_scaling: 1.00 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_shrink_to_fit: true print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_to_file: false print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_unwriteable_margin_bottom: 0 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_unwriteable_margin_left: 0 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_unwriteable_margin_right: 0 print.printer_Client-3_(HP_Officejet_6500_E710n-z).print_unwriteable_margin_top: 0 print.printer_Fax_-_HP_Officejet_6500_E710n-z.print_bgcolor: false print.printer_Fax_-_HP_Officejet_6500_E710n-z.print_bgimages: false print.printer_Fax_-_HP_Officejet_6500_E710n-z.print_colorspace: 6) print.printer_Fax_-_HP_Officejet_6500_E710n-z.print_command: x86) print.printer_Fax_-_HP_Officejet_6500_E710n-z.print_downloadfonts: false print.printer_Fax_-_HP_Officejet_6500_E710n-z.print_duplex: 1515870810 print.printer_Fax_-_HP_Officejet_6500_E710n-z.print_edge_bottom: 0 print.printer_Fax_-_HP_Officejet_6500_E710n-z.print_edge_left: 0 print.printer_Fax_-_HP_Officejet_6500_E710n-z.print_edge_right: 0 print.printer_Fax_-_HP_Officejet_6500_E710n-z.print_edge_top: 0 print.printer_Fax_-_HP_Officejet_6500_E710n-z.print_evenpages: true print.printer_Fax_-_HP_Officejet_6500_E710n-z.print_footercenter: (x86) print.printer_Fax_-_HP_Officejet_6500_E710n-z.print_footerleft: &PT print.printer_Fax_-_HP_Officejet_6500_E710n-z.print_footerright: &D print.printer_Fax_-_HP_Officejet_6500_E710n-z.print_headercenter: 6) print.printer_Fax_-_HP_Officejet_6500_E710n-z.print_headerleft: &T print.printer_Fax_-_HP_Officejet_6500_E710n-z.print_headerright: &U

Open the Add-ons Manager. Disable all other toolbars. Then re-start.

Issues have been previously linked to the McAfee Site Advisor extension. Try to disable it and see if the problem persists.

http://service.mcafee.com/faqdocument.aspx?id=TS100162 How to uninstall SiteAdvisor

To disable it: Type "about:addons" in the Location bar Find the extension and click on its "Disable" button

If the problem is still there, continue disabling things (re-start after) until the problem is gone.