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Firefox crashes

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  • 1 has this problem
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  • Last reply by FredMcD

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I keep having crashes in Firefox. It says my Adobe Flash plugin has crashed every time I try to so anything like play a game. I've deleted Firefox and Flash player many times but nothing worked. It started about 2 weeks ago and I can't fix it. I run Windows 10 and the computer is only about 7 months old. I am at a loss, please help!

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Please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

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Make sure your Java (Not JavaScript) is up to date Verify Java and Find Out-of-Date Versions {web link}

Version 8 Update 60 Release date August 18, 2015