X
Tap here to go to the mobile version of the site.

Support Forum

Firefox 40 Smooth scrolling issue

Posted

Since I have upgraded to Firefox 40 for PC, I have noticed that smooth scrolling isn't smooth at all. The page scrolls but the text is jerky as I scroll down. By "jerky" I mean that it looks like it is refreshing and redrawing on the page rather than scrolling.

Unchecking options -> advanced -> general -> use smooth scrolling eliminates the jerkiness, but now the scrolling isn't smooth and now akin to a "page down" button press.

Smooth scrolling was working fine in FF 39.

I have a eVGA (NVIDIA) GeForce 960 GTX graphics card running v353.62

Any ideas? I am NOT having this problem in Edge or Chrome 44, so I'm assuming it's Firefox 40 related...

Since I have upgraded to Firefox 40 for PC, I have noticed that smooth scrolling isn't smooth at all. The page scrolls but the text is jerky as I scroll down. By "jerky" I mean that it looks like it is refreshing and redrawing on the page rather than scrolling. Unchecking options -> advanced -> general -> use smooth scrolling eliminates the jerkiness, but now the scrolling isn't smooth and now akin to a "page down" button press. Smooth scrolling was working fine in FF 39. I have a eVGA (NVIDIA) GeForce 960 GTX graphics card running v353.62 Any ideas? I am NOT having this problem in Edge or Chrome 44, so I'm assuming it's Firefox 40 related...

Chosen solution

hi, this is probably due to the current nvidia gforce driver being blacklisted for using hardware acceleration, due to an explosion in firefox crashes it was causing in windows 10 until this issue is fixed...

Read this answer in context 5

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.6.30060
  • Adobe PDF Plug-In For Firefox and Netscape 15.8.20082
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Battlelog Game Launcher (2.6.2)
  • 2.3.0
  • 0.70.4
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.51.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • LastPass Plugin
  • Plug-in for detecting Nero Kwik Media.
  • PlayOn Browser Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 18.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.8.158
  • 5.1.40728.0
  • VLC media player Web Plugin
  • iTunes Detector Plug-in

Application

  • Firefox 40.0
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
  • Support URL: https://support.mozilla.org/1/firefox/40.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.10 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Adobe Acrobat DC - Create PDF 15 (web2pdfextension@web2pdf.adobedotcom)
  • Kaspersky Protection 4.6.0.375 (light_plugin_D772DC8D6FAF43A29B25C4EBAA5AD1DE@kaspersky.com)
  • LastPass 3.2.16a (support@lastpass.com)
  • Lightbeam 1.2.1.1-signed (jid1-F9UJ2thwoAm5gQ@jetpack)
  • Xmarks 4.3.7.1-signed (foxmarks@kei.com)
  • Noise Control 16 (jid1-hUBct1DNfZQIeQ@jetpack) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 960
  • adapterDescription2:
  • adapterDeviceID: 0x1401
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 29683842
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 10.0.10240.16390
  • driverDate: 7-22-2015
  • driverDate2:
  • driverVersion: 10.18.13.5362
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: False
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 960 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11 WARP

Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: No
philipp
  • Top 25 Contributor
  • Moderator
5342 solutions 23598 answers

Chosen Solution

hi, this is probably due to the current nvidia gforce driver being blacklisted for using hardware acceleration, due to an explosion in firefox crashes it was causing in windows 10 until this issue is fixed...

hi, this is probably due to the current nvidia gforce driver being blacklisted for using hardware acceleration, due to an explosion in firefox crashes it was causing in windows 10 until this issue is fixed...