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Firefox crashes

Posted

Firefox opens for about 4-5 minutes, crashes without warning. Not updating page when crashes. Using Version 37.02, Win server 2012.

Seemed to start when 37.02 was updated. Tried refresh and clean re-install. Has lost all saved bookmarks and data in the re-install. Also crashes in safe mode. Virus and malware scans clear. Cannot get Firefox stable for long enough to submit this query, so I have had to do it through IE

ID: c064d4a7-e815-4754-8212-8957a2150501

Firefox opens for about 4-5 minutes, crashes without warning. Not updating page when crashes. Using Version 37.02, Win server 2012. Seemed to start when 37.02 was updated. Tried refresh and clean re-install. Has lost all saved bookmarks and data in the re-install. Also crashes in safe mode. Virus and malware scans clear. Cannot get Firefox stable for long enough to submit this query, so I have had to do it through IE ID: c064d4a7-e815-4754-8212-8957a2150501

Chosen solution

The crash report flagged these programs;

Rooksbas.DLL = Windows

rapportutil.dll = Rapport@ Trusteer Ltd

RapportTanzan370.dll = Rapport

RapportGP.dll = Rapport


Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Download the current full installer for your Rapport programs. Remove the current program. Reboot. Run a registry scanner.

Now check Firefox. how is it running? (I did not say to install Rapport)

Read this answer in context 1

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET4.0C; .NET4.0E; .NET CLR 3.5.30729; .NET CLR 3.0.30729; rv:11.0) like Gecko

More Information

FredMcD
  • Top 10 Contributor
4314 solutions 60598 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

While still in save mode;

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.


Also while still in Safe Mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? While still in save mode; Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ----------------------------------------- Also while still in Safe Mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems?

Question owner

I have turned off hardware acceleration. No crash yet!

Here is the list of crash reports


Report ID Date Submitted bp-c064d4a7-e815-4754-8212-8957a2150501 01/05/2015 11:00 bp-850d3a1c-263d-45a4-a658-df43a2150430 30/04/2015 12:45 bp-22dd9483-8ee7-461e-93e0-7af1f2150430 30/04/2015 09:55 bp-a1476dc6-8f23-467a-8096-a9c0c2150429 29/04/2015 08:35 bp-6d18e779-068b-4046-9937-69be62150428 28/04/2015 10:51 bp-d8cb2009-72b4-49a5-aae3-f7bd02150428 28/04/2015 10:02 bp-ab9d67ff-a2cd-451a-aa50-3320b2150406 06/04/2015 14:11 bp-3a23eb3a-9289-465f-b631-d7dc12141210 10/12/2014 16:13 bf059fa2-975a-4087-9330-5ca5730e2168 14/03/2014 18:05

I have turned off hardware acceleration. No crash yet! Here is the list of crash reports Report ID Date Submitted bp-c064d4a7-e815-4754-8212-8957a2150501 01/05/2015 11:00 bp-850d3a1c-263d-45a4-a658-df43a2150430 30/04/2015 12:45 bp-22dd9483-8ee7-461e-93e0-7af1f2150430 30/04/2015 09:55 bp-a1476dc6-8f23-467a-8096-a9c0c2150429 29/04/2015 08:35 bp-6d18e779-068b-4046-9937-69be62150428 28/04/2015 10:51 bp-d8cb2009-72b4-49a5-aae3-f7bd02150428 28/04/2015 10:02 bp-ab9d67ff-a2cd-451a-aa50-3320b2150406 06/04/2015 14:11 bp-3a23eb3a-9289-465f-b631-d7dc12141210 10/12/2014 16:13 bf059fa2-975a-4087-9330-5ca5730e2168 14/03/2014 18:05
FredMcD
  • Top 10 Contributor
4314 solutions 60598 answers

Chosen Solution

The crash report flagged these programs;

Rooksbas.DLL = Windows

rapportutil.dll = Rapport@ Trusteer Ltd

RapportTanzan370.dll = Rapport

RapportGP.dll = Rapport


Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Download the current full installer for your Rapport programs. Remove the current program. Reboot. Run a registry scanner.

Now check Firefox. how is it running? (I did not say to install Rapport)

The crash report flagged these programs; Rooksbas.DLL = Windows rapportutil.dll = Rapport@ Trusteer Ltd RapportTanzan370.dll = Rapport RapportGP.dll = Rapport ------------------------------------------- Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration ----------------------------------- Download the current full installer for your Rapport programs. Remove the current program. Reboot. Run a registry scanner. Now check Firefox. how is it running? (I did not say to install Rapport)

Question owner

Running well now. Scans and reboots seem to have reset something!

Ta

Iain

Running well now. Scans and reboots seem to have reset something! Ta Iain
FredMcD
  • Top 10 Contributor
4314 solutions 60598 answers

Good to hear. Now you can try Rapport. If there is any problem, shut it down.

Good to hear. Now you can try Rapport. If there is any problem, shut it down.