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Firefox crashes after Flash videos play with black screen

投稿日時

Whenever I'm playing a video with Flash, the screen is black although the sound is playing. Then Firefox is crashing.

I'm using the newest Firefox Version (28.0) on Mac OS 10.9.2 (newer Macbook Air) and the newest Flash version. I tried Safe mode and deactivated my plug-ins to make sure it's Flash.

I re-installed Flash and installed but it didn't help.

My Firefox crash reports say "hang | libsystem_kernel.dylib@0x15a3a" under signature and "EXC_BREAKPOINT / 0x00000002" under crash reason.

Whenever I'm playing a video with Flash, the screen is black although the sound is playing. Then Firefox is crashing. I'm using the newest Firefox Version (28.0) on Mac OS 10.9.2 (newer Macbook Air) and the newest Flash version. I tried Safe mode and deactivated my plug-ins to make sure it's Flash. I re-installed Flash and installed but it didn't help. My Firefox crash reports say "hang | libsystem_kernel.dylib@0x15a3a" under signature and "EXC_BREAKPOINT / 0x00000002" under crash reason.

選ばれた解決策

システム詳細の追加情報

インストールされたプラグイン

  • Shockwave Flash 12.0 r0
  • Version 5.2.4.18058
  • Bietet Informationen über den Standardwebbrowser
  • Mit dem QuickTime Plug-in können Sie eine Vielzahl von Multimedia-Inhalten auf Webseiten anzeigen. Weitere Informationen erhalten Sie auf der Web-Site für QuickTime.
  • Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.06
  • Zeigt Java-Applet-Inhalte an oder einen Platzhalter, falls Java nicht installiert ist.
  • Advanced Web Conferencing Functionality
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.

アプリケーション

  • Firefox 28.0
  • ユーザーエージェント: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:28.0) Gecko/20100101 Firefox/28.0
  • サポート URL: https://support.mozilla.org/1/firefox/28.0/Darwin/de/

拡張機能

  • {e1262f7b-91cf-4991-b4c3-051662fd5142} 0.1 ({e1262f7b-91cf-4991-b4c3-051662fd5142})
  • Adblock Edge 2.1 ({fe272bd1-5f76-4ea4-8501-a05d35d823fc})
  • Awesome screenshot: Capture and Annotate 2.4.3 (jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack)
  • Dict.cc Translation 3.5 (searchdictcc@roughael)
  • Disconnect 3.11.0 (2.0@disconnect.me)
  • Disconnect Search 2.0.1 (search@disconnect.me)
  • Evernote Web Clipper 5.9.1 ({E0B8C461-F8FB-49b4-8373-FE32E9252800})
  • Gutscheinaffe 1.7.0 ({9220f99f-5b7d-4a4d-97ca-209991796400})
  • Hola Unblocker 1.2.957 (jid1-4P0kohSJxU1qGg@jetpack)
  • LEO Suche 1.1.0 ({c666c018-6409-4479-afa3-68e4129e7eff})
  • Pocket 3.0.4 (isreaditlater@ideashower.com)
  • Schaltfläche "Auf meinen Wunschzettel" bei Amazon 1.10 (amznUWL2@amazon.com)
  • Sitzungs-Manager 0.8.1.1 ({1280606b-2510-4fe0-97ef-9b5a22eafe30})
  • Terms of Service; Didn’t Read 0.4 (jid0-3GUEt1r69sQNSrca5p8kx9Ezc3U@jetpack)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • WOT 20131118 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})
  • Youtube MP3 Podcaster 3.2.8 (youtubemp3podcaster@jeremy.d.gregorio.com)
  • YouTube Unblocker 0.5.4 (youtubeunblocker@unblocker.yt)
  • Zotero 4.0.19 (zotero@chnm.gmu.edu)
  • ZoteroQuickLook 1.3.1 (zoteroquicklook@gmail.com)
  • ZotFile 3.1 (zotfile@columbia.edu)
  • ZIP File Plugin Plus 0.4.9 ({9496a851-958e-406e-9a1f-2869e6bc7931}) (無効)

Javascript

  • incrementalGCEnabled: True

グラフィックス

  • adapterDescription:
  • adapterDeviceID: 0x a26
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: Intel Inc. -- Intel HD Graphics 5000 OpenGL Engine
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

変更された設定

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 6
  • browser.search.suggest.enabled: False
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140314220517
  • browser.startup.homepage_override.buildID: 20140314220517
  • browser.startup.homepage_override.mstone: 28.0
  • dom.max_chrome_script_run_time: 0
  • dom.mozApps.maxLocalId: 1001
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 28.0
  • font.internaluseonly.changed: False
  • layers.acceleration.disabled: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1395847196
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.java: 2
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1394712620

その他

  • ユーザー JS: 無し
  • アクセシビリティ: 無し
cor-el
  • Top 10 Contributor
  • Moderator
解決数 16472 件 回答数 148604 件
投稿日時

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). *Do NOT click the Reset button on the Safe Mode start window. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

質問者

I already tried all of this. I'm sure it's Adobe Flash.

I already tried all of this. I'm sure it's Adobe Flash.
cor-el
  • Top 10 Contributor
  • Moderator
解決数 16472 件 回答数 148604 件
投稿日時

選ばれた解決策

Did you try to disable hardware acceleration in the Flash player?

Flash "Display settings" window:

Did you try to disable hardware acceleration in the Flash player? *http://helpx.adobe.com/flash-player/kb/video-playback-issues.html Flash "Display settings" window: *http://www.macromedia.com/support/documentation/en/flashplayer/help/help01.html

質問者

Thanks a lot! Finally this solved my problem! I thought you meant hardware acceleration from the general settings in Firefox. I already tried disabling the hardware acceleration in the Flash player before but wasn't successfull because the video had been crashing before I was able to access the settings. But now I was. :)

Thanks a lot! Finally this solved my problem! I thought you meant hardware acceleration from the general settings in Firefox. I already tried disabling the hardware acceleration in the Flash player before but wasn't successfull because the video had been crashing before I was able to access the settings. But now I was. :)