Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Mozilla サポートの検索

サポート詐欺に注意してください。 私たちはあなたに通話やショートメッセージの送信、個人情報の共有を求めることはありません。疑わしい行為を見つけたら「迷惑行為を報告」からご報告ください。

詳しく学ぶ
このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。
アーカイブに保管済み

I can't access my account. Help change email address

Katharine

My old juno account is defunct. I want to keep my account using gmail address. I tried but Mozilla sends a code to my defunct juno account. Will I need to open a new account? Please send help to [email removed from public]

My old juno account is defunct. I want to keep my account using gmail address. I tried but Mozilla sends a code to my defunct juno account. Will I need to open a new account? Please send help to [email removed from public]

この投稿は James により に変更されました

すべての返信 (3)

There's is nothing Firefox forum users can do to help here. Since the reset goes to a dead email that means that account is a lost account and there is nothing more that can be done to fix that.

Unfortunately, without access to your Firefox Account primary email address, you can't click the verification link to approve a replacement address.

Is there any possibility of your Juno email getting forwarded to your Gmail address or have you lost access to Juno completely, so you can't set that up? (or maybe they don't allow it?)

If nothing else resolves the issue, you can create a new Firefox Account with a new email address.