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Very persistant Add-On without a name

  • 4 件の返信
  • 1 人がこの問題に困っています
  • 13 回表示
  • 最後の返信者: cor-el

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Hi FF-Community,

since a few days, I have a big problem with an Add-On in my Firefox-Installation:

As you can see in the picture, there is an Add-On wich adds Add to my Google search for example. The Add-On has no name and I can't deinstall it, it has no Add-On folder (like it is described for manually deinstallation for Add-Ons) and I can't deactivate it.

What I've done till now:

- tried to deinstall the Add-On via Firefox GUI - tried to deinstall it via deleting the Add-On folder in Profiles/XXX/extensions - deinstalled Firefox without synchronising Add-Ons, reinstalled it - searched with my anti-virus for Firefox-Spam

Nothing worked till now...I'm about to switch to Chrome because of this f** Add-On....

Thank you for your Help, Greetings....

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すべての返信 (4)

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Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh).

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; (<Control> [Mac=<Command>] <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Remove “ Google “ Anything.

Also remove SafeSearch, SearchAssist Incognito, FileConverter Addon, SearchLock, DiscreteSearch, WebSearch, Findwide Search Engine, securedsearch

Now do the same in the computer’s Programs Folder.

Windows: Start > Control Panel > Uninstall Programs. Mac: Open the Applications folder. Linux: Check your user manual.

Is the problem still there?

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Hi Fred,

I did anything, now I have a completly clean Firefox without any Add-On except the one I wrote about.

By the way, also in the Safe-Mode I can't deinstall the Add-On.

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You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed free to use malware scanners. Each works differently. If one program misses something, another may pick it up.

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You can check the extensions.json file in the profile folder with this tool to see if that shows information about this extension.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.