Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Mozilla サポートの検索

サポート詐欺に注意してください。 私たちはあなたに通話やショートメッセージの送信、個人情報の共有を求めることはありません。疑わしい行為を見つけたら「迷惑行為を報告」からご報告ください。

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

I've logged in after reinstalling firefox and my synced bookmarks are gone - how to recover

  • 3 件の返信
  • 1 人がこの問題に困っています
  • 79 回表示
  • 最後の返信者: FredMcD

I was using the beta version but some websides like linkedin stopped working. So I uninstalled the beta 70 and installed normal version 69. After the installation I refreshed firefox. Then I had to reset the firefox account password. Then I logged in and all my synced data was gone - browsing history, bookmarks - years of collection useful webpages. How can I recover the bookmarks from my firefox account please?

I was using the beta version but some websides like linkedin stopped working. So I uninstalled the beta 70 and installed normal version 69. After the installation I refreshed firefox. Then I had to reset the firefox account password. Then I logged in and all my synced data was gone - browsing history, bookmarks - years of collection useful webpages. How can I recover the bookmarks from my firefox account please?

すべての返信 (3)

radovanzz said

Then I had to reset the firefox account password.

Resetting the sync password, or changing its e-mail, will remove all data from the servers.

This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

  • I've lost my Firefox Sync account information - What to do
  • I’ve forgotten, or don't have access to, my Firefox Account email address

radovanzz said

After the installation I refreshed firefox

Refreshing Firefox {web link} is a LAST RESORT ! !

Refreshing Firefox -- easily fix most problems

If you're having problems with Firefox, refreshing it can help. The refresh feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks and open tabs. Everything else, like user settings and add-ons, are removed. Note: Refresh saves your old profile to the desktop in a folder called Old Firefox.