Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni
Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.
Archiviato

Firefox keeps crashing and no one is replying!

Firefox
James risposto
lcgawiuk
lcgawiuk

Shortly after I updated my firefox it has been crashing. I've submitted 29 crash reports since the 15th of June and no one is replying. I would really like to get this resolved. The majority of my work is done online and I spend 30 minutes typing something just to have firefox crash and then I have to start all over again. I don't know why it takes a month to get a reply!

Shortly after I updated my firefox it has been crashing. I've submitted 29 crash reports since the 15th of June and no one is replying. I would really like to get this resolved. The majority of my work is done online and I spend 30 minutes typing something just to have firefox crash and then I have to start all over again. I don't know why it takes a month to get a reply!

Tutte le risposte (2)

the-edmeister
the-edmeister

Sorry, there is no response to submitted crash reports unless the developers would want more information about a particular report; AFAIK, that has never happened. It is one way communication to help Mozilla improve Firefox, not intended for individual user support.

https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_getting-help-with-your-crash

James
James
  • Moderator
  • Top 10 Contributor

The email section in the crash reporter should have been removed early on as people have mistakenly thought they would get a personal email rely in support or such.