Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Thunderbird crashes when trying to open settings, caused by Bitdefender

  • 4 risposte
  • 0 hanno questo problema
  • 19 visualizzazioni
  • Ultima risposta di Wayne Mery

paul.klemann
paul.klemann
more options

I tried to open settings because I need to change account passwords. As soon as I open settings Thunderbird crashes after showing the settings page for half a second. Latest Thunderbird version under latest windows 11 version. Anyone else has this problem? Restarting the PC (miracle cure for problems under windows) did not solve the problem. Anyone else has this? Anyone knows a solution?

I cannot access my accounts passwords, so the problem is rather worrisome and urgent.

I tried to open settings because I need to change account passwords. As soon as I open settings Thunderbird crashes after showing the settings page for half a second. Latest Thunderbird version under latest windows 11 version. Anyone else has this problem? Restarting the PC (miracle cure for problems under windows) did not solve the problem. Anyone else has this? Anyone knows a solution? I cannot access my accounts passwords, so the problem is rather worrisome and urgent.

Modificato da Wayne Mery il

Tutte le risposte (4)

Wayne Mery
Wayne Mery
  • Top 10 Contributor
  • Moderator
more options

Are you using Bitdefender? If not, which AV software?

paul.klemann
paul.klemann Utente che ha posto la domanda
more options

Hi Wayne, yes I am using Bitdefender.

paul.klemann
paul.klemann Utente che ha posto la domanda
more options

By the way, I am also using Surfshark as VPN. But Thunderbird is set to bypass the VPN.

Wayne Mery
Wayne Mery
  • Top 10 Contributor
  • Moderator
more options

Reporter,

Please visit the website to view previous responses to your question and update the ticket. Sorry for the delay, but unfortunately you may not have seen them because the notification system was broken.

The crash should be gone with newer, current versions of Thunderbird.

Thanks