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Just downloaded thunderbird to my laptop but it won't open, thunderbird has a problem and crashed

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David Johnson
David Johnson
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I have installed thunderbird but it won't open. Get the crash reporter with the message: Thunderbird had a problem and crashed. I have tried uninstalling and reinstalling but with the same result.

I have installed thunderbird but it won't open. Get the crash reporter with the message: Thunderbird had a problem and crashed. I have tried uninstalling and reinstalling but with the same result.
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Matt
Matt
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What is the crash id? See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

tombilly.tf
tombilly.tf
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Crash ID: ⁨bp-d7b17dbf-6460-43b2-8366-dce210250324⁩

sfhowes
sfhowes
  • Top 25 Contributor
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tombilly.tf said
Crash ID: ⁨bp-d7b17dbf-6460-43b2-8366-dce210250324⁩

The crash points to Bitdefender, and it might be fixed by updating to latest TB 128.8.1 64-bit (not 32-bit if it's the current version).

https://bugzilla.mozilla.org/show_bug.cgi?id=1940810