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imap authetification issue

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I have used thunderbird for my work gmail account for years. I had to change my gmail password this morning and now cannot connect with thunderbird. I go through the authentification steps (user id, password, allow access) and then get authentification error while connecting to server imap.gmail.com. i have checked all of the settings and they are the same as they were before I changed my email, but I cannot send or receive emails via thunderbird anymore.

I have used thunderbird for my work gmail account for years. I had to change my gmail password this morning and now cannot connect with thunderbird. I go through the authentification steps (user id, password, allow access) and then get authentification error while connecting to server imap.gmail.com. i have checked all of the settings and they are the same as they were before I changed my email, but I cannot send or receive emails via thunderbird anymore.

Soluzione scelta

This is fixed in TB 68.2.1 for gmail IMAP accounts, but for earlier versions, apply the workaround mentioned here:

https://bugzilla.mozilla.org/show_bug.cgi?id=1592407#c22

Tools/Options(Mac:Preferences; Linux:Edit/Preferences)/Advanced/General/Config. editor, double-click general.useragent.compatMode.firefox to true.

Make sure you don't have any old passwords in Tools/Options/Security/Passwords/Saved Passwords.

This should also fix google calendar and contact sync. in 68.2.1 until updated Provider and gcontactsync add-ons are released. (The Provider add-on has been updated.)

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Applicazione

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0

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sfhowes
  • Top 10 Contributor
1923 soluzioni 9629 risposte

Soluzione scelta

This is fixed in TB 68.2.1 for gmail IMAP accounts, but for earlier versions, apply the workaround mentioned here:

https://bugzilla.mozilla.org/show_bug.cgi?id=1592407#c22

Tools/Options(Mac:Preferences; Linux:Edit/Preferences)/Advanced/General/Config. editor, double-click general.useragent.compatMode.firefox to true.

Make sure you don't have any old passwords in Tools/Options/Security/Passwords/Saved Passwords.

This should also fix google calendar and contact sync. in 68.2.1 until updated Provider and gcontactsync add-ons are released. (The Provider add-on has been updated.)

This is fixed in TB 68.2.1 for gmail IMAP accounts, but for earlier versions, apply the workaround mentioned here: https://bugzilla.mozilla.org/show_bug.cgi?id=1592407#c22 Tools/Options(Mac:Preferences; Linux:Edit/Preferences)/Advanced/General/Config. editor, double-click ''general.useragent.compatMode.firefox'' to true. Make sure you don't have any old passwords in Tools/Options/Security/Passwords/Saved Passwords. This should also fix google calendar and contact sync. in 68.2.1 until updated Provider and gcontactsync add-ons are released. (The Provider add-on has been updated.)
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Utente che ha posto la domanda

Thanks. That worked!

Thanks. That worked!
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David Green 0 soluzioni 7 risposte

I have cleared all passwords that I can find. Obviously, Thunderbird has access to passwords of which I am not aware. Apart from preventing me using Thunderbird, is that a security risk that you don't wish people to know about?

I have cleared all passwords that I can find. Obviously, Thunderbird has access to passwords of which I am not aware. Apart from preventing me using Thunderbird, is that a security risk that you don't wish people to know about?
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sfhowes
  • Top 10 Contributor
1923 soluzioni 9629 risposte

davidgreen1204 said

I have cleared all passwords that I can find. Obviously, Thunderbird has access to passwords of which I am not aware. Apart from preventing me using Thunderbird, is that a security risk that you don't wish people to know about?

TB doesn't store any passwords besides the ones entered by the user. Occasionally, a request for a master password appears when one hasn't been set, but that is easily fixed by deleting the relevant files in the profile folder. If an external password manager, the kind that are provided with some security apps, is present, that can interfere with connections to email accounts.

''davidgreen1204 [[#answer-1288308|said]]'' <blockquote> I have cleared all passwords that I can find. Obviously, Thunderbird has access to passwords of which I am not aware. Apart from preventing me using Thunderbird, is that a security risk that you don't wish people to know about? </blockquote> TB doesn't store any passwords besides the ones entered by the user. Occasionally, a request for a master password appears when one hasn't been set, but that is easily fixed by deleting the relevant files in the profile folder. If an external password manager, the kind that are provided with some security apps, is present, that can interfere with connections to email accounts.
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David Green 0 soluzioni 7 risposte

Thanks for your help but I am not the holder of a degree in computing. If I knew whether this was the Chrome profile, TB profile, or Gmail profile and where to find them, things may be OK.

All I did was update Chrome and it stopped Thunderbird working on Gmail but Yahoo mail is fine.

So you are saying this is definitely an issue with Chrome despite Google and Chrome saying it is TB problem.

It seems as long as people say ring/call/contact someone else that solves the issue.

I am ready to stop using TB, Chrome, and Google but not sure if I can recover emails stored in TB local folders.

Gmail says select POP and change it to IMAP but TB says it does not support Google IMAP. I know enough to say that one of them is wrong, but not enough to know which one or what to do about it.

Thanks for your help but I am not the holder of a degree in computing. If I knew whether this was the Chrome profile, TB profile, or Gmail profile and where to find them, things may be OK. All I did was update Chrome and it stopped Thunderbird working on Gmail but Yahoo mail is fine. So you are saying this is definitely an issue with Chrome despite Google and Chrome saying it is TB problem. It seems as long as people say ring/call/contact someone else that solves the issue. I am ready to stop using TB, Chrome, and Google but not sure if I can recover emails stored in TB local folders. Gmail says select POP and change it to IMAP but TB says it does not support Google IMAP. I know enough to say that one of them is wrong, but not enough to know which one or what to do about it.
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David Green 0 soluzioni 7 risposte

I have now tried using POP setting on TB but it insists on using IMAP as a default despite claiming not to support Gmail.IMAP. Totally confused.

I have now tried using POP setting on TB but it insists on using IMAP as a default despite claiming not to support Gmail.IMAP. Totally confused.
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David Green 0 soluzioni 7 risposte

Now removed Gmail from TB and tried to enter new email.

TB sets up data it has found and then says it is unable to access it.

Seems quicker to wait for Haley's comet than get an answer on here so after another 24 hours it is goodbye to Google, chrome, and TB.

Now removed Gmail from TB and tried to enter new email. TB sets up data it has found and then says it is unable to access it. Seems quicker to wait for Haley's comet than get an answer on here so after another 24 hours it is goodbye to Google, chrome, and TB.
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