Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Learn More

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

I'm having trouble downloading files on any site, but mostly on files attached to my Gmail account and Google Drive. Any possible solutions to this? Thanks.

more options

Every time I try to download any files attached to my mails and from Google Drive, nothing happens. What is the cause of this problem and how can I fix it? I've been encountering this for some quite time now, and every time I encounter it I switch to Google Chrome and download the files from there; which, for me, is very tasking since I prefer to use this browser. So please, fix this issue.

Every time I try to download any files attached to my mails and from Google Drive, nothing happens. What is the cause of this problem and how can I fix it? I've been encountering this for some quite time now, and every time I encounter it I switch to Google Chrome and download the files from there; which, for me, is very tasking since I prefer to use this browser. So please, fix this issue.

Tutte le risposte (5)

more options

Did you install the Firefox 69.0.3 update yet?

If not, use Help > About Firefox and the update check should be triggered.

more options

Hello.

I already have Firefox version 69.0.3 and I still encounter this issue. I have the options check and opt-in for automatically install updates and use a background service to install updates, so I've never have my browser outdated.

more options

Yeah, I was also facing this problem some times ago while I was working on a project https://cherrycrumble.com/ . After the latest update of firefox this issue resolved automatically.

more options

Sorry, I have seen on other Firefox support fora where Win10 users reported that the "download" Bug was fixed with Firefox 69.0.3 .

https://www.mozilla.org/en-US/firefox/69.0.3/releasenotes/

Fixed download errors for Windows 10 users with Parental Controls enabled (bug 1586228)

along with: Fixed Yahoo mail users being prompted to download files when clicking on emails (bug 1582848)

more options

I also thought that if I've had my browser updated, the issue will be fixed, but it still persists. Other options I should try? Should I try uninstalling, then reinstalling?

I also have IDM Integration Module extension enabled, if this account for anything.

Thank you very much.