Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Learn More

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Firefox has picked up unwanted adware/malware

  • 2 risposte
  • 1 ha questo problema
  • 6007 visualizzazioni
  • Ultima risposta di Experimental

more options

Hi,

My Firefox has picked up some unwanted adware/malware that I am unable to find or kill. I am using Windows 7 Pro x64 and if you look at the Task Manager these unwanted processes show up with titles such as these:

1) Technology and Programming News 2) Celebrity Daily 3) Health Tube TV

All are prefixed with a Firefox logo and it is impossible to kill the process My anti-virus/malware software does not find it as it hides itself very well indeed.

Even if Firefox is NOT run after a re-boot this adware (for want of a better description) switches itself on to run in the background. This may take several minutes before activation though. No add-ons show up in the Firefox securtiy section.

Can you suggest how it can be defeated, removed altogether and prevented for re-occurring again please?

Thank you for your help.

Regards,

Dave

Soluzione scelta

Hi

I am sorry to hear that, but hopefully I can help.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista if you don't already have one. Windows 8/10 have antivirus protection built-in.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Leggere questa risposta nel contesto 👍 1

Tutte le risposte (2)

more options

Soluzione scelta

Hi

I am sorry to hear that, but hopefully I can help.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista if you don't already have one. Windows 8/10 have antivirus protection built-in.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

more options

Hello,

Thank you for your help and pointing me to other free anti-malware/adware software. It was a good suggestion and is much appreciated. My anti-virus “AVG” could not find the offending software at all. However, I have finally managed to remove it.

Unfortunately the “Microsoft Safety Scanner” failed miserably, but a piece of software that I have used in the past came through for me and killed it. I am referring to the free version of “Malwarebytes” program - https://www.malwarebytes.com/

Once again, thank you for your help.

Regards,

Dave