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Thunderbird can't collect email and gives the error message "sendHTTPRequest error – TypeError: myLoginManager is undefined"

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Yesterday my Thunderbird stopped collecting email from any of my accounts. (They were working before.) On startup, Thunderbird gives the error message above. When it tries to connect to a mail server it gets as far as 'Checking mail server capabilities ...’ but gets no further. When I shut it down, it crashes (I have sent the crash report to Mozilla). I am running version 52.9.1 (64bit) on Linux Mint 19.

I assumed that an update had caused the problem, so I reverted to an earlier system state using Mint's 'Timeshift'. I also uninstalled and reinstalled Thunderbird. Neither of these things helped. I also tried setting up a new email account to see what it would do. Thunderbird connected, but didn't ask for a password so, again, it couldn't collect any mail.

I can't find any reference to this error message in a Google search but I presume it's something to do with the code that manages logins?

Yesterday my Thunderbird stopped collecting email from any of my accounts. (They were working before.) On startup, Thunderbird gives the error message above. When it tries to connect to a mail server it gets as far as 'Checking mail server capabilities ...’ but gets no further. When I shut it down, it crashes (I have sent the crash report to Mozilla). I am running version 52.9.1 (64bit) on Linux Mint 19. I assumed that an update had caused the problem, so I reverted to an earlier system state using Mint's 'Timeshift'. I also uninstalled and reinstalled Thunderbird. Neither of these things helped. I also tried setting up a new email account to see what it would do. Thunderbird connected, but didn't ask for a password so, again, it couldn't collect any mail. I can't find any reference to this error message in a Google search but I presume it's something to do with the code that manages logins?

Soluzione scelta

I have overcome this problem by wiping everything in my configuration, including deleting the hidden .thunderbird directory in my home directory (this is Linux, not Windows). Then I re-entered all the configuration settings. I will have to download all my email again too. The new configuration settings are exactly the same as the old ones, but I suppose something in the .thunderbird directory was causing a problem. I will mark this as 'solved' but it won't be much help to anyone else with the same error message. I never did find out what "sendHTTPRequest error – TypeError: myLoginManager is undefined" meant so i can't say that i truly found a solution.

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  • User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:61.0) Gecko/20100101 Firefox/61.0

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christ1
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Are you using the vanilla Thunderbird version from mozilla.com or the one provided by your distribution? In the latter case you should ask in a forum for your distribution.

Are you using the vanilla Thunderbird version from mozilla.com or the one provided by your distribution? In the latter case you should ask in a forum for your distribution.
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Good point. Thank you. I have downloaded the latest Thunderbird from https://www.thunderbird.net/ but the problem is exactly the same.

Good point. Thank you. I have downloaded the latest Thunderbird from https://www.thunderbird.net/ but the problem is exactly the same.
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christ1
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Can you post a screenshot of the error? https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem

Also, please try to start Thunderbird in safe mode. https://support.mozilla.org/kb/safe-mode-thunderbird

Can you post a screenshot of the error? https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem Also, please try to start Thunderbird in safe mode. https://support.mozilla.org/kb/safe-mode-thunderbird
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I have attached a screenshot of what pops up when I start Thunderbird normally. If I start it in safe mode I don't get the pop-up warning but it still doesn't collect any email. The status bar just says "Checking mail server capabilities ..." forever. Thanks very much for your interest.

I have attached a screenshot of what pops up when I start Thunderbird normally. If I start it in safe mode I don't get the pop-up warning but it still doesn't collect any email. The status bar just says "Checking mail server capabilities ..." forever. Thanks very much for your interest.
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christ1
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If I start it in safe mode I don't get the pop-up warning

Then most likely the error is caused by an add-on. Check your installed add-ons.

it still doesn't collect any email.

This is a separate problem. See https://support.mozilla.org/kb/cannot-receive-messages

<blockquote> If I start it in safe mode I don't get the pop-up warning </blockquote> Then most likely the error is caused by an add-on. Check your installed add-ons. <blockquote> it still doesn't collect any email. </blockquote> This is a separate problem. See https://support.mozilla.org/kb/cannot-receive-messages

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Thank you. i have looked at the article but i don't think the problem with collecting email is separate from the error message. i think that my Thunderbird has lost the ability to authenticate for some reason. I have worked round this problem by installing Evolution, with the same settings as Thunderbird, and have no (technical) problems with that although i prefer Thunderbird.

Thank you. i have looked at the article but i don't think the problem with collecting email is separate from the error message. i think that my Thunderbird has lost the ability to authenticate for some reason. I have worked round this problem by installing Evolution, with the same settings as Thunderbird, and have no (technical) problems with that although i prefer Thunderbird.
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christ1
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Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.

Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button <img src="https://prod-cdn.sumo.mozilla.net/uploads/gallery/images/2014-01-10-13-08-08-f52b8c.png">, then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.
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This is the troubleshooting information:


 Application Basics
   Name: Thunderbird
   Version: 52.9.1
   User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Thunderbird/52.9.1
   Profile Directory: Open Directory
             (Local drive)
   Application Build ID: 20180710084133
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles
 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) [deleted]:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , [deleted]:587, alwaysSTARTTLS, passwordCleartext, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account3:
     INCOMING: account3, , (imap) [deleted]:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , [deleted]:587, alwaysSTARTTLS, passwordCleartext, true
     OUTGOING: , [deleted]:587, alwaysSTARTTLS, passwordCleartext, false
     OUTGOING: , [deleted]:587, alwaysSTARTTLS, passwordCleartext, false
   account4:
     INCOMING: account4, , (imap) [deleted]:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , [deleted]:587, alwaysSTARTTLS, passwordCleartext, true
   account5:
     INCOMING: account5, , (imap) [deleted]:993, SSL, passwordCleartext
     OUTGOING: , [deleted]:465, SSL, passwordCleartext, true
 Crash Reports
   https://crash-stats.mozilla.com/report/index/bp-aae6be1e-ec78-4d3c-856a-69b670180712 (12/07/18)
   https://crash-stats.mozilla.com/report/index/bp-2d4d9522-71af-4c5c-8176-ea5170180712 (12/07/18)
 Extensions
   CardBook, 30.1, true, cardbook@vigneau.philippe
   Lightning, 5.4.9.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   Messaging Menu and Unity Launcher integration, 1.3.1, true, messagingmenu@mozilla.com
 Important Modified Preferences
   Name: Value
     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     extensions.lastAppVersion: 52.9.1
     font.internaluseonly.changed: false
     layers.acceleration.disabled: false
     mail.openMessageBehavior.version: 1
     mailnews.database.global.datastore.id: 3fc7b265-e688-41c1-97e4-99215a26752
     media.gmp.storage.version.observed: 1
     network.cookie.lifetimePolicy: 2
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1531076814
     places.history.expiration.transient_current_max_pages: 122334
     privacy.donottrackheader.enabled: true
 Graphics
     GPU #1
     Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) Haswell Mobile
     Vendor ID: Intel Open Source Technology Center
     Device ID: Mesa DRI Intel(R) Haswell Mobile
     Driver Version: 3.0 Mesa 18.0.5
     Features
     WebGL Renderer: Intel Open Source Technology Center -- Mesa DRI Intel(R) Haswell Mobile  -- 3.0 Mesa 18.0.5
     AzureCanvasBackend: skia
     AzureCanvasAccelerated: 0
     AzureFallbackCanvasBackend: none
     AzureContentBackend: skia
     CairoUseXRender: 0
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.13.1
     4.13.1
     NSS
     3.28.6
     3.28.6
     NSS Util
     3.28.6
     3.28.6
     NSS SSL
     3.28.6
     3.28.6
     NSS S/MIME
     3.28.6
     3.28.6
This is the troubleshooting information: Application Basics Name: Thunderbird Version: 52.9.1 User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Thunderbird/52.9.1 Profile Directory: Open Directory (Local drive) Application Build ID: 20180710084133 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles Mail and News Accounts account1: INCOMING: account1, , (imap) [deleted]:143, alwaysSTARTTLS, passwordCleartext OUTGOING: , [deleted]:587, alwaysSTARTTLS, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account3: INCOMING: account3, , (imap) [deleted]:143, alwaysSTARTTLS, passwordCleartext OUTGOING: , [deleted]:587, alwaysSTARTTLS, passwordCleartext, true OUTGOING: , [deleted]:587, alwaysSTARTTLS, passwordCleartext, false OUTGOING: , [deleted]:587, alwaysSTARTTLS, passwordCleartext, false account4: INCOMING: account4, , (imap) [deleted]:143, alwaysSTARTTLS, passwordCleartext OUTGOING: , [deleted]:587, alwaysSTARTTLS, passwordCleartext, true account5: INCOMING: account5, , (imap) [deleted]:993, SSL, passwordCleartext OUTGOING: , [deleted]:465, SSL, passwordCleartext, true Crash Reports https://crash-stats.mozilla.com/report/index/bp-aae6be1e-ec78-4d3c-856a-69b670180712 (12/07/18) https://crash-stats.mozilla.com/report/index/bp-2d4d9522-71af-4c5c-8176-ea5170180712 (12/07/18) Extensions CardBook, 30.1, true, cardbook@vigneau.philippe Lightning, 5.4.9.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Messaging Menu and Unity Launcher integration, 1.3.1, true, messagingmenu@mozilla.com Important Modified Preferences Name: Value accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 extensions.lastAppVersion: 52.9.1 font.internaluseonly.changed: false layers.acceleration.disabled: false mail.openMessageBehavior.version: 1 mailnews.database.global.datastore.id: 3fc7b265-e688-41c1-97e4-99215a26752 media.gmp.storage.version.observed: 1 network.cookie.lifetimePolicy: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1531076814 places.history.expiration.transient_current_max_pages: 122334 privacy.donottrackheader.enabled: true Graphics GPU #1 Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) Haswell Mobile Vendor ID: Intel Open Source Technology Center Device ID: Mesa DRI Intel(R) Haswell Mobile Driver Version: 3.0 Mesa 18.0.5 Features WebGL Renderer: Intel Open Source Technology Center -- Mesa DRI Intel(R) Haswell Mobile -- 3.0 Mesa 18.0.5 AzureCanvasBackend: skia AzureCanvasAccelerated: 0 AzureFallbackCanvasBackend: none AzureContentBackend: skia CairoUseXRender: 0 JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.13.1 4.13.1 NSS 3.28.6 3.28.6 NSS Util 3.28.6 3.28.6 NSS SSL 3.28.6 3.28.6 NSS S/MIME 3.28.6 3.28.6
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Matt
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perhaps you can leave the server names in so we can actually check some of the settings. Sorry but removing that non personal information is like asking the doctor for a cure and refusing to talk about your symptoms.

perhaps you can leave the server names in so we can actually check some of the settings. Sorry but removing that non personal information is like asking the doctor for a cure and refusing to talk about your symptoms.
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Sorry, i think we may be straying from the point. I have no difficulty in principle collecting email from the servers. Thunderbird had been doing it for years, Evolution and other clients can still do it. What happened was that I started getting the error message in the headline to this post. Does anyone know what that means?

Sorry, i think we may be straying from the point. I have no difficulty in principle collecting email from the servers. Thunderbird had been doing it for years, Evolution and other clients can still do it. What happened was that I started getting the error message in the headline to this post. Does anyone know what that means?
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Another clue: I have just realised that when i start Thunderbird it doesn't ask whether i want to go online or not.

Another clue: I have just realised that when i start Thunderbird it doesn't ask whether i want to go online or not.
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Soluzione scelta

I have overcome this problem by wiping everything in my configuration, including deleting the hidden .thunderbird directory in my home directory (this is Linux, not Windows). Then I re-entered all the configuration settings. I will have to download all my email again too. The new configuration settings are exactly the same as the old ones, but I suppose something in the .thunderbird directory was causing a problem. I will mark this as 'solved' but it won't be much help to anyone else with the same error message. I never did find out what "sendHTTPRequest error – TypeError: myLoginManager is undefined" meant so i can't say that i truly found a solution.

I have overcome this problem by wiping everything in my configuration, including deleting the hidden .thunderbird directory in my home directory (this is Linux, not Windows). Then I re-entered all the configuration settings. I will have to download all my email again too. The new configuration settings are exactly the same as the old ones, but I suppose something in the .thunderbird directory was causing a problem. I will mark this as 'solved' but it won't be much help to anyone else with the same error message. I never did find out what "sendHTTPRequest error – TypeError: myLoginManager is undefined" meant so i can't say that i truly found a solution.
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