Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Firefox Continually Crashing

  • 3 risposte
  • 2 hanno questo problema
  • 7 visualizzazioni
  • Ultima risposta di philipp

Jared
Jared
more options

I am running Firefox Quantum 58.0.1 (64-bit) under Windows 10 Ver. 1709. There was an Windows update about 2 days ago and since then Firefox has been continuously crashing. Additionally, IBM Security Rapport is installed and continuously asks to be enabled although it has been.

Today, Firefox crashed no less that 20 times. Crash reports with comments were sent to Mozilla, However, the crash log says the sending of reports has been throttled.

What do I do to stop the crashing?

I am running Firefox Quantum 58.0.1 (64-bit) under Windows 10 Ver. 1709. There was an Windows update about 2 days ago and since then Firefox has been continuously crashing. Additionally, IBM Security Rapport is installed and continuously asks to be enabled although it has been. Today, Firefox crashed no less that 20 times. Crash reports with comments were sent to Mozilla, However, the crash log says the sending of reports has been throttled. What do I do to stop the crashing?

Modificato da Jared il

Tutte le risposte (3)

the-edmeister
the-edmeister
  • Moderator
more options

Click on those throttled crash reports to submit them to the Crash Reporter manually, and then posted the resulting Crash Report ID's # here.

https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Jared
Jared Utente che ha posto la domanda
more options

This is the latest crash report available - ID: c4f36735-b522-4ebc-90d9-054690180202

philipp
philipp
  • Moderator
more options

hi ajared, unfortunately a trusteer update currently seems to cause havok in firefox installations and the crash volume caused by this is spiking up since a day or so. could you unintsall trusteer for the moment and report the issue to them via http://trusteer.force.com/PKB/articles/FAQ/browser-crashes?l=en_US&lang=en_US