Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Learn More

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

"Printer Error" on Macbook

  • 2 risposte
  • 3 hanno questo problema
  • 6 visualizzazioni
  • Ultima risposta di rigomarcus

more options

A couple of weeks ago, I could no longer print using Firefox on a Macbook Air. Whenever I tried to print a web page, I get the error message "Print Preview Error, An error occurred while printing." After clicking on that message, I receive another error message "Printer Error, An error occurred while printing."

I loaded an add-on for Print Preview. Well, that "Print Preview Error" message disappeared, but the "Printer Error" message remained.

I bought a new printer, but the problem remained. I tried Safari, and the web page printed fine.

I created a different user account on the computer, and the web page printed fine using Firefox. Hmmm.

I called Apple Tech Support, and they had me clean up some printer files on the account, but that didn't fix the problem.

Per the Mozilla Support website, I reset the print_printer in config:about, but the problem remains.

I guess my next step will be to delete Firefox and reinstall it. Would that be your recommendation?

Thanks for any help.

A couple of weeks ago, I could no longer print using Firefox on a Macbook Air. Whenever I tried to print a web page, I get the error message "Print Preview Error, An error occurred while printing." After clicking on that message, I receive another error message "Printer Error, An error occurred while printing." I loaded an add-on for Print Preview. Well, that "Print Preview Error" message disappeared, but the "Printer Error" message remained. I bought a new printer, but the problem remained. I tried Safari, and the web page printed fine. I created a different user account on the computer, and the web page printed fine using Firefox. Hmmm. I called Apple Tech Support, and they had me clean up some printer files on the account, but that didn't fix the problem. Per the Mozilla Support website, I reset the print_printer in config:about, but the problem remains. I guess my next step will be to delete Firefox and reinstall it. Would that be your recommendation? Thanks for any help.

Tutte le risposte (2)

more options

Update to Firefox 47 which was released yesterday.

more options

Thanks. I'll do that next week when I return.