Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

My previous computer was lost by an airline, my new computer will not sync any information from my firefox account. No passwords have been changed.

  • 1 risposta
  • 1 ha questo problema
  • 7 visualizzazioni
  • Ultima risposta di the-edmeister

more options

When I attempt to sync it appears to work but no data is transferred at whatsoever.

I managed to get hold of a new machine within two days of last using the old laptop, I am not optimistic about seeing the old one again. Is any data stored on the Mozilla cloud service because I have no other devices running firefox. I have used firefox sync successfully in the past to transfer data between old and new computer, but I usually have both of them at hand when I sync. I haven't changed any passwords so my encryption key should still be valid.

Is there any hope, or should I start resetting the hundred or so passwords on my old account?

When I attempt to sync it appears to work but no data is transferred at whatsoever. I managed to get hold of a new machine within two days of last using the old laptop, I am not optimistic about seeing the old one again. Is any data stored on the Mozilla cloud service because I have no other devices running firefox. I have used firefox sync successfully in the past to transfer data between old and new computer, but I usually have both of them at hand when I sync. I haven't changed any passwords so my encryption key should still be valid. Is there any hope, or should I start resetting the hundred or so passwords on my old account?

Tutte le risposte (1)

more options

"I haven't changed any passwords so my encryption key should still be valid. "

The "encryption key" hasn't been "user facing" since the Firefox 28 version. With Firefox 29-plus versions [released April 29, 2014] it has been a "hidden implementation" - not something the user see's or has to input to use Sync.

Quite honestly I would reset all the passwords to play it safe.