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How to fix a glitch that nothing has been able to solve

Inserita

When I'm using Google+ Hangouts, after a while the window starts glitching out. When I mouse over anything clickable the chat scrolls up by itself, the chat box moves halfway up the window and the video/webcam area goes half black/white then it all goes back to normal a split second later. This keeps happening until I refresh, but then it starts happening again. http://i7.minus.com/iFkcflNZvwmx5.png That's a screenshot of how it looks.

Nothing I've tried has solved it. I've reset firefox, re-installed, created new profiles, restarted my computer, all my drivers are up to date, my memory and cpu usage is minimal. Everything else works fine it's just this that doesn't.

When I'm using Google+ Hangouts, after a while the window starts glitching out. When I mouse over anything clickable the chat scrolls up by itself, the chat box moves halfway up the window and the video/webcam area goes half black/white then it all goes back to normal a split second later. This keeps happening until I refresh, but then it starts happening again. http://i7.minus.com/iFkcflNZvwmx5.png That's a screenshot of how it looks. Nothing I've tried has solved it. I've reset firefox, re-installed, created new profiles, restarted my computer, all my drivers are up to date, my memory and cpu usage is minimal. Everything else works fine it's just this that doesn't.

Dettagli aggiuntivi sul sistema

Plugin installati

  • Google Update
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • Shockwave Flash 15.0 r0
  • Version 5.38.6.0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • Next Generation Java Plug-in 10.67.2 for Mozilla browsers
  • 5.1.30514.0
  • NPWLPG
  • Plugin for Wacom tablets.

Applicazione

  • Firefox 33.1.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
  • URL per il supporto: https://support.mozilla.org/1/firefox/33.1.1/WINNT/en-GB/

Estensioni

  • Adblock Plus 2.6.6 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Image Search Options 2.0.2 ({4a313247-8330-4a81-948e-b79936516f78})
  • Reddit Enhancement Suite 4.5.2 (jid1-xUfzOsOFlzSOXg@jetpack)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Twitch.tv Stream Browser 1.21 (jid0-5q424C3HVeyE2T4d9bkO7CpXNjU@jetpack)
  • YouTube mp3 1.0.8 (info@youtube-mp3.org)

Javascript

  • incrementalGCEnabled: True

Grafica

  • adapterDescription: NVIDIA GeForce GTX 550 Ti
  • adapterDescription2:
  • adapterDeviceID: 0x1244
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • clearTypeParameters: D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 50 Enhanced Contrast: 200 ]
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 11-12-2014
  • driverDate2:
  • driverVersion: 9.18.13.4475
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 550 Ti Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Preferenze modificate

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.frecency_experiment: 4
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141113143407
  • browser.startup.homepage_override.buildID: 20141113143407
  • browser.startup.homepage_override.mstone: 33.1.1
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 33.1.1
  • gfx.direct3d.last_used_feature_level_idx: 0
  • media.gmp-gmpopenh264.lastUpdate: 1416280856
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1416280855
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1416318349
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1416318349

Varie

  • User JS: No
  • Accessibilità: No
FredMcD
  • Top 10 Contributor
4270 soluzioni 59890 risposte

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration. Then check ALL of your settings; Browser and add-ons.

Poke around safe web sites. Are there any problems?. Then restart.

'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Then check ALL of your settings; Browser and add-ons. Poke around safe web sites. Are there any problems?. Then restart.

Utente che ha posto la domanda

Thanks, but this hasn't solved the problem for me.

Thanks, but this hasn't solved the problem for me.

Utente che ha posto la domanda

http://youtu.be/1K7bAo47N-k

I made a video of the glitching in action. Hopefully it helps.

http://youtu.be/1K7bAo47N-k I made a video of the glitching in action. Hopefully it helps.
FredMcD
  • Top 10 Contributor
4270 soluzioni 59890 risposte

Looks like a pop-over. Does it happen on its own or when the mouse moves around? Does it still happen in Safe Mode? Is this a web page? What is the address?

Looks like a pop-over. Does it happen on its own or when the mouse moves around? Does it still happen in Safe Mode? Is this a web page? What is the address?

Utente che ha posto la domanda

It only really happens when I mouse over the pics at the bottom of the window. It's a google+ hangout, it's like a video chat room. It's happened in a clean install of Firefox which I assume safe mode is like.

It only really happens when I mouse over the pics at the bottom of the window. It's a google+ hangout, it's like a video chat room. It's happened in a clean install of Firefox which I assume safe mode is like.
FredMcD
  • Top 10 Contributor
4270 soluzioni 59890 risposte

Try these out;


As a test, open the web page. Then disable Adblock. Press the arrow next to the ADB icon and select Disable on this site. Then reload the page


See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Try these out; -------------- As a test, open the web page. Then disable Adblock. Press the arrow next to the ADB icon and select '''Disable on this site.''' Then reload the page -------------- See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Modificato da FredMcD il

the-edmeister
  • Top 25 Contributor
  • Moderator
5411 soluzioni 40306 risposte
My advice is to disable hardware acceleration to see if that fixes it. https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration#w_turning-off-hardware-acceleration
jscher2000
  • Top 10 Contributor
8793 soluzioni 71924 risposte

Could you click the plugin notification icon in the address bar (looks like a small Lego block) and confirm that whatever plugin the site is trying to use is allowed/enabled?

Could you click the plugin notification icon in the address bar (looks like a small Lego block) and confirm that whatever plugin the site is trying to use is allowed/enabled?
cor-el
  • Top 10 Contributor
  • Moderator
17578 soluzioni 159013 risposte

Try to disable OMTC and leave hardware acceleration in Firefox enabled.

  • about:config page: layers.offmainthreadcomposition.enabled = false
Try to disable OMTC and leave hardware acceleration in Firefox enabled. *<b>about:config</b> page: layers.offmainthreadcomposition.enabled = false *http://kb.mozillazine.org/about:config