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Cannot delete auxiliary email adress

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Denys replied 3 jam yang lalu
Rafał Macuk
Rafał Macuk

Hi Mozilla community!

I am having issues deleting old, obsolete auxiliary email address. It prompts me to confirm this with the verification code sent to my email address. However, the prompt does not accept the verification code and times out due to too many attempt after i tried inputting and confirming the code 5-6 times. Before the time out the prompt window does not show any sign of reaction to me inputting and confirming the code.

Does any one faced issue like this before? Do you know workarounds? Would there be a way to add second auxiliary email address or change this one instead of deleting?

Thanks in advance for all suggestions! Best, Rafal

Hi Mozilla community! I am having issues deleting old, obsolete auxiliary email address. It prompts me to confirm this with the verification code sent to my email address. However, the prompt does not accept the verification code and times out due to too many attempt after i tried inputting and confirming the code 5-6 times. Before the time out the prompt window does not show any sign of reaction to me inputting and confirming the code. Does any one faced issue like this before? Do you know workarounds? Would there be a way to add second auxiliary email address or change this one instead of deleting? Thanks in advance for all suggestions! Best, Rafal

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Denys
Denys
  • Moderator
  • 10 Kontributor Teratas

Hi,

Looks like you're dealing with a Mozilla account issue. We have direct one-to-one support for Mozilla accounts (which is different from a peer-to-peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.

PS As a moderator, I've removed the attached screenshot (which included your email) to protect your privacy.

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