Semua Produk Community Forum

Hi ! I'm a long term user of the "Firefox" browser. My Firefox User Nº is : 14634487 I'm also an existing long term user of both "NordVPN" and "NordPass".

When logging in to "Nordpass" this morning on my (new) MacBook Pro, I received a message in the App window stating that they were "ending support for my extension on 30th of September" and inviting me to "get the latest extension to continue using NordPass in a browser"

So, I bought a 2 year subscription for the extension 'NordPass Premium for Firefox'. Nordpass has acknowledged this by email: Quote : "Thank you for your purchase Here are the details of your order. Item  : NordPass: 2-year subscription Price : £29.43/2 years VAT 20% - £5.89 Total: £35.32/2 years"

In a 'Welcome' email sent by NordPass, I clicked on "Download NordPass which opened a Firefox 'Add-Ons' web-page for downloading the app named "NordPass Password Manager and Digital Vault" - but the only functioning button was 'REMOVE' ! I tried to 'Log In' at the top right corner of the page but I then became stuck in a continuous loop of picture identifications to prove I was not a robot ! It just went on and on ! I abandoned it for a while and, when I returned, the 'Robot check was gone but all my attempts to get the extension have failed ! I can't for the life of me find ANY means of downloading and installing the extension I've PAID FOR !

Whether this is all owing to a fault on the "NordPass" side or in the "Firefox" browser side is a mystery to me. Either way, I'm sending this message to BOTH.

I've now given up trying to do it unaided. PLEASE, could someone advise me how I can get my extension !! If this isn't resolved quickly, I'll seek to have a refund of my £35.32 and will have seriously to consider leaving both "NordVPN" and "NordPass" and/or defecting from "Firefox" to the "Safari" browser.

I'm waiting eagerly to get this sorted. Regards, Ivor Mitackis

Fehlermeldung: Datei oder Verzeichnis ist beschädigt oder nicht lesbar Selbe Meldung nach Download und Aktualisierung. Wo werden bei mir auf dem Rechner durch Thunderbird die Mailordner und Kalenderdaten abgespeichert, damit ich mir diese Verzeichniss sichern kann, bevor ich Thunderbird nach Aufforderung entferne um ganz neu zu installieren. Oder greift Thunderbird nach Neuinstallation auf vorhandene Datenbestände zu oder müssten diese Daten neu importiert werden. Auf alles suche ich antworten und kann sie bei Ihnen leider nicht finden. Christian Zänker zaenker@bcmpartner.de 01781527317

Only way I can gain access is through my stand alone computer. I no longer have a hand-held computer. So can we work through our problem via my computer. Otherwise, I don't know what to do. Sorry for the trouble. My email address is rselfwoofus@yahoo.com Thanks for much for assist me with my problem. Richard

Update kills WebGL function... last time had to strip everything FireFox out of the registry, erase anything FireFox from anywhere, and do a clean download and installation... Auto Update came yesterday... problem again!!! WHY This is the second time this has occured.

Ref: webgl. disabled false webgl. force-enabled true

Video: Intel Q45/Q43 Express Chip, Integrated

Thanks - Ron [edited email and phone# from public community support forum]

Help/About Firefox tells me I have - ver 112.0.1 (64-bit)

There is no option to automatically update.

I have downloaded this zip file - firefox-130.0(1).tar.bz2

QUESTION - How do I instal the update  ? - or can I not with my system - as below

Xtra-PC - Turbo 32 × 1 (purchased 2019)

Ubuntu 18.04.6 LTS

Running on 2010 Acer 4741G computer. 4Gb RAM Intel i5 2.27Ghz

Many thanks for any assistance, John, Brisbane Aus

I tried downloading Firefox again and I still can't open it. There must be something in my computer (Windows 11) that is stopping it from opening. It is the browser that I prefer. I have used it for many years and everything is on it. Please help.

How can I restore Thunderbird settings and/or emails that were lost in the upgrade to version 128.2 (for Ubuntu)? Files for the previous version are still in the hidden .thunderbird folder on my hard disc, but the new version won't recognise them (even if I move them into the snap/thunderbird folder. I have an email backup, but version 128.2 doesn't seem to have a way to restore backed-up emails.

I just updated my iMac from Mojave to Catalina 10.15.7. I thought Firefox would provide an update to convert the esr version to the standard Firefox browser since I am no longer using Mojave, but the next update is 115.15.0esr. Is that correct? My understanding is that the esr updates are just for computers using older operating systems through Mojave. I did not update to 115.15.0esr since I am not sure if that is the right version for Catalina. Any information and assistance you can provide me is greatly appreciated. Thank you.

HI! For the message "newer version of Thunderbird may have made changes to your profile", I was able to click on new profile & got all my email back (I think) but my folders under Local Folders are gone. Can I get them back?

The very informative page for this topic says that "You will not lose any personal data or customizations. Any previous profile data is saved and associated with the first Thunderbird installation that was opened after this change." Does that include Local Folders set up on the old version?

Thanks

Every day I get a pop up regarding a new update. ENOUGH IS ENOUGH .

HOW DO I STOP THIS PERMANENTLY AS I PREFER NOT TO GO BACK TO CHROME. IT SEEMS THAT YOU GET OFF BY SENDING OUT THESE UPDATE NOTICES, EVEN THOUGH I DO UP DATE JUST TO GET YOU OFF MY BACK!!

GET YOUR ACT TOGETHER

Hello, I've looked over many threads to try and find a solution to the problem. When I booted up the computer this morning I tried opening up Firefox, my daily driver, only to find that it won't open. I tried rebooting, I tried uninstalling Firefox and reinstalling, rebooting again, nothing works. I even went so far as to downloading a windows 10 reinstall program that runs of a USB. It's one that preserves your programs, but updates everything possible in windows. Now the computer is back up and Firefox comes up with the same error message.

What do I have to do to get Firefox working on my computer again????

Ever since the last two updates my saved cookies keep disappearing. It's a pain since I have to log in everywhere when it was automatic before.

I'm on an imac desktop computer with the latest firefox browser.

The latest update of Firefox for Android (130.0 (Build #2016041319)) removed the ability to swipe away the "Tab Closed Undo" bar that shows up when closing a tab.

If a user closes the last tab, a purple-ish bar appears at the bottom of the screen that reads "Tab Closed" on the left and "Undo" in a different font on the right. In previous versions of Firefox for Android a user could swipe away this bar to make it go away. In the current version that is no longer possible and I would really appreciate having that back.

(Honestly I would actually really appreciate never seeing the bar since I can access closed tabs via the History and I really dislike the bar.)

The last few days my computer has a long time connecting to the internet I saw a notification from Mozilla that they updated some type of program that might effect the connections that it might take longer to connect well it does and by the time it connects it say to long to connect so no connections at all before they did this upgrade or what ever my computer always connected johnny on the spot now it doesn't so the upgrade just don't work I think I saw something like a AI thing any ideas or what I am about ready to go to another browser program it's just not working for me I have windows 11.

Hi,

I just updated my firefox browser. And had numerous tabs that were still open. Usually when I have update it I go to history and click on recently closed windows/tabs and everything comes back on.

But this time, there's nothing there! I'm missing all of the windows/tabs that were opened before. I look in my history tab and there's nothing there either from the time the firefox was updated.

Before Firefox had something called restore previous session. And that's not there either.

Can you please help me get my old tabs/windows opened again? Please

I hope I’ve chosen the correct category. I believe this qualifies as a bug following the recent update.

When I opened Thunderbird today, it notified me about the update. While Thunderbird successfully fetches new emails, it fails to display them correctly.

As shown in the screenshot, the area where the email content should appear is completely white. Additionally, it incorrectly displays an attachment from an old email that has nothing to do with today’s email (10:13), aside from the fact that both were sent to me.

When I click on other emails in the same inbox, the content area doesn’t change—it remains blank. However, if I switch to a different inbox, everything works fine.

I’ve also double-checked using my phone’s mail app, and I’m able to open the email in that inbox without any issues.

I’m unsure how to fix this. Could someone more knowledgeable help me out?

My original install crashed, and kept saying to close, and would not stop.... I tried uninstalling all of Firefox and when I install the new clean version, the messages continue and will not install the application. How do I completely remove Firefox and install a fresh copy?