Firefox Community Forum

Running Windows 11. Firefox was running at the time the hard drive crashed. When installing FF on the new drive, found the last profile folder set to parent.lock. Since it's the entire folder, I can't see which of the files in the profile were locked. I have a backup of two weeks prior (separate issue -- I was unaware my nightly backups weren't working for two weeks), but I'd like to recover the bookmark and password changes in that time.

Is there a way to get into the folder, or do I just need to accept the loss and go with the previous backup?

Over and over again when I try to open a website I get the notice that says "Secure Connection Failed". I have to restart my laptop and then I can open the website that I tried to access before. I've tried using the suggestions in the forum with no result in solving this problem. I've attached the page that comes up showing the problem.

I wanted to register a hose reel. I have attached the information provided for registering the product.

When I entered the URL shown on the card stating that the page could not be displayed. I don't remember the error exactly. The strange part is that I could go to the home page, but if I selected the registration option I got the error. So it made no difference how I tried to go to the registration page I got the same error.

I was about to call the manufacture when I decided to try Microsoft Edge. To my surprise the web page opened and I completed the registration.

After completing the registration I went back to FireFox to get the error for this question. To my surprise the web page opened correctly.

Can you explain what is going on and what I should do if it happens in the future?

My Earthlink email will not scroll. I have tried talking to Earthlink, but they say it is probably a browser problem. Here is my conversation with them, so that I don't have to re-type everything.

Hello there! Welcome to EarthLink, I'm Ether, your virtual assistant, how can I help you today? Tue 12:23 PM Existing Customer Tue 12:23 PM To help verify your account, I’ll need to send a one-time code to a phone number or email associated with your EarthLink account. Please enter your phone number or email address. Tue 12:23 PM I have gone through this 3 times with support, and every time, when you tell me to logoff and log back on, it also closes the chat, so I keep having to start over. Can I speak to an actual person? Tue 12:26 PM It looks like you didn't provide a phone number or email address. Without those we won't be able to verify your account. If you'd like to try entering a phone or email to search for your account, do so now. Otherwise, you can select skip verification. Tue 12:26 PM Resume Verification Tue 12:26 PM To help verify your account, I’ll need to send a one-time code to a phone number or email associated with your EarthLink account. Please enter your phone number or email address. Tue 12:26 PM meterri@mindspring.com Tue 12:26 PM A six digit code has been sent to your email address ****@mindspring.com. Please enter the code once you have received it. Tue 12:27 PM 305394 Tue 12:27 PM Thank you for confirming your EarthLink account! How can we help you today? Tue 12:27 PM I have told you 4 times now. My Earthlink email will not scroll. Every time you tell me to logoff and log back on, it closes the Chat function, and I have to start all over. May I speak to an actual person? Tue 12:29 PM I’m sorry you’ve had to repeat yourself—that’s definitely not ideal. I understand your EarthLink email won’t scroll, and logging off/on keeps ending the chat.

Let’s try to fix this without logging you out:

1) Are you unable to scroll in your inbox list, in an individual email, or both? 2) Does the scroll bar appear at all, or is it there but just not moving?

If you’d rather not troubleshoot further, I can connect you with a live agent. Just let me know if you want to continue here or go straight to an agent. A live agent will be connected shortly. As a reminder, please do not send any confidential information in this chat. Tue 12:29 PM Live agent Tue 12:30 PM Hi! Thanks for contacting EarthLink, you’re chatting with Thola. I see your account was pre-verified and you're contacting us about your email account. if you could kindly confirm mobile number to further assist you. Tue 12:32 PM My Earthlink email will not scroll. Every time I am told to logoff and log back in, it also closes the Chat function. My email is meterri@mindspring.com. Not sending a phone number. Tue 12:34 PM I do apologize for this. Please stay connected while I connect you with our email support team. Tue 12:34 PM Would you please read what I have already said to CHAT before you ask me to do anything? Is anybody there? Tue 12:46 PM I do apologize for this. Please stay connected while I connect you with our email support team.

When I open my Earthlink email in Firefox there is a box at the top that says "Enhanced by Google" and the screen won't scroll. I talked to Earthlink support and they said it's a Firefox problem

I use the setting brower.search.widget.new = false to customize my search bar. Since the latest update of Firefox (Firefox 154), I noticed that spacing between search results is larger and I don't like it as much. I am hoping to revert to the previous version where the spacing is more tight and easier to navigate. The first pic is Firefox 154 and the second is a previous version (147).

How do I resolve scrolling issues (unable to scroll) on many websites. AI recommendations of clearing browsing history and cache have not been effective. Scrolling is possible using Google Chrome.

I run Firefox on a retro Linux system that is currently running a personal "Frankenbuntu". Basically, Kubuntu 14.04 LTS with lots of components updated either "in-tree" or via a pkgsrc-like collection of "ports" installed under /opt/local that includes GTk3, Mesa, VAAPI plugins etc. I use that tree with a combination of built-in rpath settings (for apps installed under /opt/local) and wrapper scripts setting LD_LIBRARY_PATH, so as to maintain the possibility to run system apps independently, in particular while booting. (Sounds complicated, but it's also a rewarding fun project for me, allowing me to keep using an old and familiar DE with modern features on 2017 hardware,)

I have never yet dared to update my glibc from the stock 2.19, so with every Firefox update I fear to run into problems with that. I do have a 2.27 build but that is installed in another parallel prefix (/opt/glibc/2) because one cannot simply use LD_LIBRARY_PATH to use a newer glibc (I think because the ELF interpreter, ld-linux.so, has to match).

I already use patchelf with success to change the ELF interpreter to the 2.27 one, for instance with Ferdium, a Node/Electron application. This works and as far as I can tell, it will load all Mesa and DRI components from my /opt/local tree so hw-accelerated video works as it should.

But when I try this with Firefox, I get what appears to be a sandboxing issue when attempts are made to load Mesa DRI libraries: ``` libva info: VA-API version 1.24.0 libva info: Trying to open /opt/local/lib/dri/iHD_drv_video.so libva info: Found init function __vaDriverInit_1_23 [GFX1-]: VideoBridgeParent receives IPC close with reason=AbnormalShutdown MESA-LOADER: failed to open iris: libsensors.so.4: cannot open shared object file: Permission denied (search paths /opt/local/lib/dri, suffix _dri) failed to load driver: iris MESA-LOADER: failed to open kms_swrast: libsensors.so.4: cannot open shared object file: Permission denied (search paths /opt/local/lib/dri, suffix _dri) failed to load driver: kms_swrast MESA-LOADER: failed to open swrast: libsensors.so.4: cannot open shared object file: Permission denied (search paths /opt/local/lib/dri, suffix _dri) failed to load swrast driver libva info: VA-API version 1.24.0 libva info: Trying to open /opt/local/lib/dri/iHD_drv_video.so libva info: Found init function __vaDriverInit_1_23 [GFX1-]: VideoBridgeParent receives IPC close with reason=AbnormalShutdown ``` Copying libsensors into /opt/local/lib turns the above error into the same one about the next library available in the system (/lib/x86_64-linux-gnu/libtinfo.so.5). The DRI module I actually need (iHD) does load but I still get the GFX abnormal shutdown error. I've tried the interpreter change in other applications using libva and don't see the issue.

I do see this in the syslog: ``` Aug 31 15:18:47 Bmbl kernel: [2043645.959690] MediaSu~isor #1[17692]: segfault at 290 ip 00007f2b0815b284 sp 00007f2ad913e990 e rror 4 in ld-2.29.so[7f2b0814f000+21000] Aug 31 15:18:47 Bmbl kernel: [2043645.959702] Code: 04 49 83 fc 06 44 0f 44 c8 81 e6 ff 7f 00 00 45 89 8f 08 04 00 00 48 8d 04 76 4d 89 b7 00 04 00 00 4c 8d 04 c7 4d 85 c0 74 0f <41> 8b 48 08 b8 00 00 00 00 85 c9 4c 0f 44 c0 41 8b 3e 6a 00 48 8d Aug 31 15:18:47 Bmbl kernel: [2043646.080407] MediaSu~isor #1[17732]: segfault at 290 ip 00007f2b0815b284 sp 00007f2ad913e990 e rror 4 in ld-2.29.so[7f2b0814f000+21000] ```

Any idea why this is, and what can be done to prevent this, beyond actually updating my system glibc? I'd have no problems disabling sandboxing.

The autocomplete dropdowns for form fields have recently changed appearance, and I strongly prefer the previous, simple design.

The new version has:

• Clock icons next to autocomplete/history entries
• Much more vertical padding, making the list unnecessarily large
• Rounded "pill-shaped" highlighting when hovering over an entry

The previous autocomplete list was much more compact and clean, without the clock icons, excessive padding or rounded hover backgrounds.

Is there currently a setting, `about:config` preference or other supported way to restore the old autocomplete list appearance?

Ideally, I would like to use the previous style:

• No clock icons
• Compact rows with the previous amount of padding
• No rounded/pill-shaped hover effect
• Otherwise retain the existing autocomplete functionality

If there is no setting to restore the old appearance, could an option be added to allow users to choose between the old and new autocomplete UI?

One instance does not have bookmarks and passwords. The machine keeps switching between instances for Default. Machine is Ideapad 1i Windows, 11 64bit. Both Versions of of Firefox Appear to be 155.0.

I'm trying to remove the "recommended stories" section of the new tab page. Using the pencil button, I can toggle off the "recommended stories" button. But it doesn't stay off! After toggling off, if I open a new tab or even relaunch Firefox, the toggle is back on.

I found a parameter to open Firefox with a dialog to select the profile (-P) But, I'm looking for a parameter to open direcly Firefox with a named profile.

Thanks